Pursuing my career in a dynamic firm, putting my knowledge into practice, thus rendering all possible services in my capacity to the firm. To effectively contribute to the optimal growth of the company.
Working on HRMS (sidat hyder) human resources management system, managing personal files of employees, benefits management, final settlements, conducting exit interviews, verifying employees attendance, leaves. Also performing recruitment and organizaional development tasks.
Working as HR executive in HR department. Performing several HR functions including, recruitment and selection conducting interviews, organizational development making JD,s of employees, compensation and benefits including payroll, training and development etc
Medical insurance project in USA California, negotiating for medical service providers such as hospitals, diagnostic centers etc.
Providing solution, resolution and troubleshooting of different complaints escalated to IRU being end completer.
Keeping follow up of complaints regarding their resolution with respective back-end teams & departments
Coordination with backend teams/ departments/ vendors for timely resolution and problem solving related to services and promotions
Resolving backend / support team issues of contact center, specially 3G internet services.
Working on several software’s like Sieble, E-point, Avaya, Nadra and others. Handling both prepaid and Post paid customers with efficiency good interpersonal, communication and computer skill. Responsible for convincing all calling in customers to try new service packages and services to achieve business targets.
Maintaining personal files of employees, Verifying their attendance, Data entry in ERP system, Time office data entry, Correspondence with different organizations. NJI, EOBI, ESSI, visiting banks for correspondence and issue resolution.
Handling Transport, Computer generated Vehicle reports, Correspondence with drivers, workshops, insurance companies and travel agents. Handling communication, correspondence with different cellular companies. In-charge stationary and medicines.