خلاصہ

A certified IT Professional, I have 13 years of proven experience in demonstrating IT skills to various national and international organizations. Hands-on experience on the latest IT tools and techniques and specializing in providing overall IT infrastructure solutions. Experience in managing technical staff and streamlining their efforts to yield results which are strategic to the overall organizational goals. Strong technical writing skills, policy creation and business process development. Successfully deployed IT equipment staff and provided IT solutions to large scale complex projects of USAID resulting in high performance business functionality. Holds university degree in Computer Science accompanied with internationally acclaimed certifications.

تجربہ

کمپنی کا لوگو
Technical Support Engineer
Citrix
ستمبر ۲۰۱۹ - جون ۲۰۲۰ | Islamabad, Pakistan


Handling XenApp technical issues through Service Now incident.
Managing Storefront / Web Interface servers in Xenapp 6.5 environment.
Manage work with Citrix across varying versions (XenApp 6.0, 6.5, XenDesktop 7.0, 7.6)
Developed Virtual apps for in-house client server applications through Citrix Streaming profiler 6.5/6.0/5.2
Secure XenApp communications using Secure ICA encryption, SSL Relay and Access Gateway and avoid or resolve common security configuration missteps with simple solutions.
Experience in regularly checking Citrix server health in our environment and Microsoft Hyperv environments and monitoring Citrix sites with the help of Citrix director



Experience in Checking if the delivery controller is well communicating with Citrix components.Expertise in configuration of Citrix server policies, Load Management and Printers in the Farm. 
Created Templates from VM's, deploy VM's from templates and allocate resources.
Provided 24/7 Production support for Citrix environment. 
Providing resolutions and modifications to existing environment using Problem/Change Management.
Ability to troubleshoot, perform updates and other changes necessary to ensure maximum performance.

کمپنی کا لوگو
IT Support Engineer
Experience International (EI)(USAID Perform Contract)
جولائی ۲۰۱۵ - اگست ۲۰۱۹ | Islamabad, Pakistan


Configuring and maintaining backups of servers HP Pro DL385 G8 /Dell R320 PowerEdge.
Install & Configure Computer System, Networking, Printers & Scanners.
Expertise in Windows server environment Win Server 2008 R2 ENT
Edition/2013. Expertise to work independently under pressure and meeting deadlines Record and maintain hardware and software inventories, site and/or server licensing, and user access and security.
Supervising and maintaining Help desk phone calls, email, register at all times for accurate reporting Investigate, Diagnose & Solve Computer Hardware & Software System. 
Installation of operating system, MS Office, Anti viruses and other application Software.
Monitoring, Maintaining Computer Systems & Networks & facilitating other computer related Issues.Expertise in creating and managing Virtual Machines/Serves of Hyper V.Liaison with vendors and service provider and follow up repair and maintenance.
Maintaining PABX (Telephone exchange)

کمپنی کا لوگو
ICT Officer
International Rescue Committee (IRC ) Pakistan(USAID Pakistan Reading Project)
فروری ۲۰۱۵ - جولائی ۲۰۱۵ | Islamabad, Pakistan


Worked closely with IT staff and consultants to ensure coordination of information system and web-based support for all programmatic activities.
Proposed and implemented methodologies to mainstream new innovations across PRP’s programs Ensured PRP ICT policies and procedures are adhered
Managed Centralize SMS Server Managed Document Management System 
Provided Support on tablets and resolve software and related problem.
Installed Educational Apps on Tablets and develop training materials
Established/Scheduled Audio Conference and Manage Recording of Audio/Video Conferences Managed web conference system (Adobe, Cisco WebEx, Blackboard and Sales Force) Provided assistance in the use of ICT services, including software and peripherals. Supervised and maintained helpdesk phone calls, email, register at all times for accurate reporting 
Ensured end proper use of pool equipment through on the spot training 
Managed and maintained the movement of incoming and outgoing IT equipment in Helpdesk.

کمپنی کا لوگو
IT Officer
MEDA Pakistan(USAID Entrepreneurs Project)
اکتوبر ۲۰۱۱ - اکتوبر ۲۰۱۴ | Islamabad, Pakistan


Provided user and application support to management, staff and visiting consultant. 
Provided regular, secure and tested backup of all MEDA Pakistan data and configuration.
Assisted in vendor liaison (seeking clarification etc. as necessary) on IT related items.
Helped in the planning for IT power infrastructure, UPS integration  Completed documentation/inventory/diagrams of deployed hardware, software, networking  Participated in technical evaluation of received bids/proposals  Assisted in the Pakistan MEDA website maintenance and updating. 
Configuration/maintaining of email accounts on Black Berry /I Phones/Smart phones etc  Supported, backup, managing users in MS Office 365  Participated in the outdoor meeting and giving technical IT related support where needed 
Remote user’s trouble shooting for on the road sales and service repairs  Managed System backup management  Maintained data center environment and monitoring equipment Contributed in maintain system standards. 
Maintained network performance by performing network monitoring and analysis and performance tuning network problems Secured network by developing network access, monitoring, control and evaluation, maintaining documentation

کمپنی کا لوگو
Systems / Network Coordinator
MobiServe Pakistan (Pvt) Ltd
اپریل ۲۰۱۰ - اکتوبر ۲۰۱۱ | Islamabad, Pakistan


Configured IP phones, Black Berry and I Phones.
Given technical support to regional offices.
Installed and configured Servers in the Head Office in Pakistan.
This includes Microsoft Windows Server 2000 & 2003, Bridge Track (Helpdesk software), Web sense (Internet filtering), Active Directory, MS Forefront Antivirus, Time Attendance System.
Given Support to LAN users (Including video conference support)
Procured IT items, managed internal records of department (invoices, leave records, Inventory system) 
Managed POP3 & VPN configurations on MS platforms & Thunder Bird.
Managed hardware and software system configuration, installation, repair and maintenance on Microsoft and PCs and printers. 
Maintained Laptop Computers/Desktop Computers

کمپنی کا لوگو
Network Support Officer
COMSATS Internet Services
اپریل ۲۰۰٦ - اپریل ۲۰۱۰ | Islamabad, Pakistan


Investigated user’s problems, identified their source, determined possible solutions, tested and implement solutions. 
Maintained networks, systems, and applications to identify and correct malfunctions and other operational difficulties. 
Provided technical support for Windows 2000 WAN/LAN infrastructures. Provided Telephonic and Support help to clients for DSL, ISDN, POP3 and LAN/WLAN.
Maintained NAGIOS and MRTG monitoring systems.
Performed hardware cleanups, parts upgrading, recommendations on replacements, general hardware maintenance and support of all project and client hardware.
Installed of Windows XP operating Systems and other software. Managed and maintain trouble tickets. •
Gave VPN Support - maintain site-to-site VPN services for multiple customers
Provided Domain and Hosting solutions and trouble shooting.

تعلیم

Allama Iqbal Open University (AIOU)
بیچلرز, بیچلرز ان سائنس, ‎
Information Technology
2007

پیشہ ورانہ مہارتیں

ماہر hardware
ماہر IT administrator
ماہر Mcse
ماہر Network and Data Center Technologies
ماہر network engineer
ماہر Network Troubleshooting
ماہر networks
ماہر 4. Vendor Management
ماہر Ability to structure network for needs of company
ماہر Ability to Work Under Stress
ماہر able to work under stress
ماہر Active Directory
ماہر Advanced Windows Server Administration
ماہر Analytic Problem Solving
ماہر CCNA
ماہر Certifications in Networking
ماہر Cisco
ماہر Cisco Wireless controllers
ماہر Computer Hardware Installation
ماہر Conservation Awareness
ماہر Coordination Abilities
ماہر Creative Skills
ماہر Customer Support Operations
ماہر Data Centers
ماہر END USER COMPUTING
ماہر Firewall Management
ماہر Good Oral & Written English
ماہر Government
ماہر Haircut Consultation
ماہر Implement and support routing protocols
ماہر Information Technology Audit
ماہر IT
ماہر IT and technical skills.
ماہر IT Management Software
ماہر IT Troubleshooting
ماہر LAN
ماہر Local Traffic Managers
ماہر manager noc
ماہر Multitasking Skills
ماہر nalytical Skills
ماہر Network
ماہر Network Administration
ماہر Network Analyzer
ماہر Network Automation
ماہر Network systems architecture/engineering
ماہر Networking
ماہر Networking Experience
ماہر Networking Skills
ماہر Networks Operations Centre
ماہر NOC

زبانیں

ماہر پنجابی
ماہر انگریزی