● Create and implement effective onboarding plans by liaising with teams/departments for both Work from Home and Office based hiring.

● Lead for the on-boarding of international customer departments, be it Chats, Email or Over the phone
support operations.

● Preparing job descriptions, posting ads, interviewing potential hires, conducted rigorous assessments, negotiating salaries and benefits and reference check prior to the completion of onboarding cycle.

● Maintain employee records (contracts, verification documentation and Bank A/c details) according to policy and legal requirements.

● Liaison with bank on panel for the smooth account creation of newly hired employees.

● Followed projects closely to assess effectiveness and make proactive changes to meet changing demands.

● Liaison between the Human Resource department and Operations Teams to mitigate any staff related grievance.

● Educated employees on company policy and kept employee handbook current.

● Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

● Sourced and selected applicants for technical and customer service positions within and outside of the company.

● Lead the onboarding of international customer departments.

● Interviewing potential hires, conducting rigorous assessments, negotiating salaries and benefits.

● Maintain employee records.

● Liaison with bank for A/c related issues.

● Assisted Head of Department Human Resource department in the development and implementation of policies.

● Educated employees on company policies and Recommended appropriate resolutions to employee relations concerns and handled disciplinary issues and investigations of misconduct.

● Responding to complaints and queries of clients/customers over the custom built Email Support platform for an international IT company.

● Provide timely and accurate resolution over the Live Support Channel of chat as well.

• Create and deliver press releases, media relation content, case studies, white paper, executive bios, corporate newsletter, success stories, article, SOW, social media content and speaking proposals.

• Liaise with all internal department to facilitate administrative execution of activities. This includes but not limited to facilitating travel arrangement, all procurement and administration related activates and external vendors.

• Proof reading whenever required.

• Write and edit periodic/annual reports.

• Conduct and support project workshop, conferences, and other significant events.

• Lead in website development and management.

• Social media management (Facebook, Twitter, Instagram) and paid campaign executive.

• Support team in developing project documentaries, and training videos.

• Coordinate with advertising agencies, printers, documentary makers, PR firms, and other vendors for the communications work.

• Coordinate and support in the development different communication products including training and marketing material, giveaways, flyers, booklets, newsletters and other publications.

• Lead on field photography.

Editing: Prepare news story, edit bullets, compile news tickers and improve readability.

Reporting: Interviewing, compiling stories, reports, live broad casting, in house productions.

Desk Monitoring: Report latest development and coverage by mainstream media houses