March 2016 - Present
Sanaulla Corporation (Private) Limited - ZNSG Group
Online Department as Senior Business & Customer Relationship Coordinator
November 2014 - January 2016
National Shipping Gulf Agency Co. (Abu Dhabi) Ltd. L.L.C
Information Technology Department as Group IT Coordinator
January 2008 - November 2014
GAC PAKISTAN (PRIVATE) LIMITED
Information Technology Department as Network Engineer
July 2005 - December 2007
GAC SHPPING PAKISTAN (PVT) LTD.
Information Technology Department as Asst. System Engineer
July 2004 - June 2005
GAC SHPPING PAKISTAN (PVT) LTD.
Information Technology Department as System Support Engineer
January 2004 - June 2004
EVA AIRWAYS amp OLYMPIC AIRWAYS
Six months internship in I.T Department.
Operations Management - Keep day-¬to-¬day operations on track. Analyze, streamline and simplify processes.
Project Management - Make sure things happen on time, and communicate status.
People Management - Communicate clearly, supervise others, answer questions and provide guidance. Managing the day-to-day tasks of your team members so that you don’t have to.
Metrics Management - Tracking your stats so you know exactly what’s working in your business and what isn’t.
Ensure that the end-to-end process from sale through to program evaluation is carried out seamlessly, efficiently and to quality standards.
Provide excellent levels of customer service to both internal and external clients.
Liaising with external customers, to anticipate and respond to their needs.
Resolve customer complaints via phone, email, or social media.
Customers account management.
* Maintain IT Equipment’s - Ensure all equipment is kept up-to-date and in working order as necessary for staff to be able to complete their jobs as required.
* Maintain IT Software’s - Working with Group IT to ensure all software and database scripts are run.
* Disaster and Recovery - Ensure that backups are carried out in line with company requirements to ensure both systems and personnel are in a position to re start operations within agreed timelines.
* Manage Costs - Manage costs in line with company budgets for both the purchase and upkeep of equipment.
* Provide IT Support - Provide user level, and help desk support for all staff on a call out and scheduled basis in line with company requirements.
* Installation and Configuration of Hardware & Software - Ensure relevant systems are compatible and configured correctly with regular updates as and when required.
* Drive IT Improvement - Always be looking for ways of driving improvement within IT to improve efficiencies within the organization.
* IT Project Management - Work on and drive IT special projects in line with the business objectives working closely with Group IT where required.
* Management Reporting - Prepare monthly reports as required.
* IT Security and Data Integrity - Ensure all systems are as secure as possible and data integrity is maintained.
* Manage, administrate and Troubleshoot Local Area Network of more than 150 systems.
* Installation, Maintenance, Monitoring, up gradation and Troubleshooting of Servers.
* Install, configure, and maintain network services, equipment and devices.
* Implementation and management of Wireless network at Head office.
* Responsible for Network Security and Authentication.
* Hardware installation and troubleshooting of all technical electronic devices that includes routers, Wi-Fi, print servers, printers, scanners, and computer systems.
* Configured both WORK GROUP and DOMAIN based network settings for office network.
* Manage user accounts, permissions, email, anti-virus, and anti-spam.
* Internet Circuit Monitoring, Maintenance & Up gradation / Degradation.
* Activation / Deletion and configuration of email ids.
* Responsible for adding programs, software and hardware that a company might need while working.
* Keeps a keen eye on the network performances.
* Synchronization of mobile phone with computer system.
* Configuration of email on PDA’s and mobile phones.
* Train and assist internal end users.
* Manage and control Official Emails setup of more than 150 users running from Dubai.
* Involve in Procurement of IT peripherals.
* HSSE coordinator for GAC Pakistan (Private) limited & ICS Pakistan (Private) Limited.