خلاصہ

Khurram Sohail Butt

03349700888

Career Objective: 

To add value in company’s overall reputation through my analytical problem solving skills. I would like to be an effective member of teamwork environment to manage and apply my experience and knowledge with integrity in carrying out the responsibilities.

Key Skills:

 Good administrating, coordinating, communication and interpersonal skills

Customer Service

Call Center

Service Operations

Dispute Resolution

Sales Lead Generation

Data Entry

Multiline Phone Use

MS Word, Excel PowerPoint and Access

Educational information

1. (British Institute of Technology and E-commerce) London

2.Bachelors in Computer Science

Short Courses/ Certificates:

Compliance Training Certificate from Dubai Islamic Bank Pakistan Ltd.

C.W.A (Certificate in Windows Application)

Work Experience

Ms Trading Company

Currently working as Admin officer in Ms Trading Company since Oct 2016

Main Duties Include:

Manage office supplies stock and place orders

Prepare regular reports on expenses and office budgets

Maintain and update company databases

Organize a filing system for important and confidential company documents

Answer queries by employees and clientsU

pdate office policies as needed

Maintain a company calendar and schedule appointments

MS Foods Ltd. U.K

Worked as telesales team member for 3 months

Main Duties Performed:

 1. Place phone calls to potential customers to educate them on services and products offered by the company

2.Answer phone calls from customers with inquiries or complaints and resolve the issue as quickly as possible

3.Worked with superiors in bettering the system by listening to and considering customer complaints and suggestions

4.Taking orders from customers over the phone line and forwarding them to the relevant department.

5. Handle customer inquiries, complaints, billing questions and payment extension/service requests. Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.

Dubai Islamic Bank Pakistan

Worked as I.T sport Engineer in Dubai Islamic Bank for 2 years

Main Duties performed:

1. Configuring, managing and troubleshooting HP network printer and HP stand alone printer. Installing/ Troubleshooting windows XP professional software/ Hardware.

2.Working on troubleshooting through remote desktop.

3.Configuring and managing all DVR (Digital Video Recorder) with IP base security cameras.

References:

Available upon request