• Responsible to design and implement training policy for direct sales withrespect to sales and business requirements.• Arrange mandatory induction training as well as periodic refreshercourses on product knowledge, sales skills, personal grooming and etc.• Responsible to develop formal class room training programs for sales &non-sales staff.• Responsible to bring discipline among sales force team.• Responsible to increase productivity of front-end sales staffs byimplementing sales call report, training sessions for non-performers,monitoring sales attendance.• Responsible to perform post approval vigilance calls to samplecustomers and track no sales code sharing by any sales team member forhigher commission.• Ensure training standards for compliance are met.• Responsible to review Complaint management system and track therecord of miss-selling/miss-commitment by the sales staff. Once it isestablishing, highlight the same to the management for correctiveactions.• Monitor sales performance through implementation of sales call report,ensure daily sales huddles are being conducted by the respective ASM.• Ensure performance of sales team is being monitor through ESAUstandards.• Maintain different MIS/tracking as per the Governance Manual.• Ensure disciplinary actions are being taken by the management on thebasis of ESAU standards, fraud, irregular attendance/punctuality etc.• Ensure customer service quality and complaints ate being handled byASM promptly and efficiently to satisfaction of customers.• Proactively communicate with the unit head on operational risk issues.

My major Responsibilities include:- Recruiting and staffing- Performance management and improvement systems- Organizational departmental planning- Employee on boarding, development, needs assessment, and training- Policy development and documentation- Employee relations- Company-wide committee facilitation- Compensation and benefits administration- Employee safety, welfare, wellness and health- Employee services and counseling- Development of an employee-oriented company culture that emphasizes quality, continuous improvement, key employee retention and development, and high performance- Implementation of Human Resources programs through Human Resources staff. Identifies opportunities for improvement and resolves problems- Conducting a continuing study of all Human Resources policies, programs, and practices to keep management informed of new developments- Identifying and assessing future and current training needs- Drawing an overall or individualized training and development of plans that addresses organizational needs and expectations- Deploying a wide variety of training methods- Conducting effective induction and orientation sessions- Monitoring and evaluating training program’s effectiveness, success periodically and report on them- Managing the training budget- Maintain a keen understanding of training trends, developments and best practices

I Have served Ufone for 7 years ..
I have started my career with Ufone as customer care officer and then promoted as senior executive (Team Leader) ...
I have good experience in people management /Training & development.
My major responsibilities included:
- To achieve assigned quantitative individual & team performance targets as per scorecard
- To provide outstanding customer services by interacting with internal & external customers via telephone.
- To ensure that team members are well informed with updated information related to product and services as well as policies and procedures by conducting shift meetings and sessions.
- Ensure proper behavior, discipline, grooming and punctuality as per the company requirements
- To remain updated on all current policies, procedures, promotions, products and value added services offered by company
- Arrange interview calls/Telephonic Interviews/Written Test & Maintain data base.
- Identify training needs, design, develop and roll out training/ refreshers on CS/ Soft skills/ Product Knowledge/ SOP\'s to department functions
- Self-development in terms of individual learning plans and keeping oneself updated on new advancements in training & development area.