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خلاصہ
Currently working as Senior Executive – Help Desk at HRSG, with more than two years of experience. Currently providing technical support in a user’s environment including extensive hardware and software technicalities. I prefer to work in a challenging position that allows me to apply my knowledge. To establish myself as a true professional, enhance my knowledge, improve my skills and pursue a dynamic career in a well-reputed organization.
پراجیکٹس
تجربہ
Senior Executive – Help Desk
· Supporting over 150+ internal/external users and client sites for operating systems, software packages, and emails.
· Provided hardware support for laptops, printers, photocopiers, and scanners.
· Worked closely with Head office IT team members.
· Delivered support to 50 staff members in both regional offices.
· Maintain both regional office IT inventory.
· Support to ensure 24 x 7 service desk operations.
· Efficient and timely managed remote support to users during covid-19 and assist the top management in arranging daily help and virtual sessions.
· Perform asset management activities (procurement, receipt, inventory, tracking, distribution, etc.)
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