خلاصہ

Experienced Administrative and Human Resources Specialist with 5+ years of experience in SAP SuccessFactors and SAP S4 HANA. I have worked with Philip Morris International, where I achieved significant cost reductions in HR and administrative functions. Core skills include data analysis, project management, and employee relations. Accomplishments include streamlining the onboarding process, resulting in a 25% reduction in time-to-hire. Recently returned to the workforce after a career break and eager to apply my skills and experience to new challenges.


پراجیکٹس

Anti-Bribery and Corruption
Risk Behavior
Data Privacy
Digital Intelligence Business Seminar

تجربہ

کمپنی کا لوگو
HR Administration Executive
Tufail Chemical Industries Ltd
جولائی ۲۰۲۱ - موجودہ | Karachi, Pakistan

- Provides heavy input into the budgeting process relating to office expenses, events coordination, and supplies.
- Provide administrative support to executives and other staff members, including drafting correspondence, preparing reports, and managing records of ingoing and outgoing mail.
- Manage office supplies and equipment, including ordering supplies using SAP for PR requisition, maintaining an inventory, and coordinating equipment repairs and replacements.
- Daily, weekly and monthly staff roasters.
- Supervise janitorial staff and kitchen staff for smooth operation.
- Oversee office maintenance and repairs, including managing vendor relationships and ensuring compliance with safety regulations and building codes.
- Manage office budgets and expenses, including preparing and monitoring budgets, processing invoices, and reconciling accounts.
ACHIVMENTS
I. Successfully led the migration of administrative functions to SAP, resulting in a 30% reduction in processing time and a 20% decrease in errors.

کمپنی کا لوگو
Administrative Assistant
Philip Morris (Pakistan) limited
اکتوبر ۲۰۱۹ - جون ۲۰۲۱ | Karachi, Pakistan

Handling office tasks, such as filing, generating reports and presentations, setting up for meetings.Ensure smooth building operations.Handling all stationary, pantry reordering and supplies.Timely audit on returnable and non-returnable gate pass.Screening phone calls and routing callers to the appropriate department.Maintain polite and professional communication via phone, e-mail, and mail.Anticipate the needs of others in order to ensure their seamless and positive experience.

کمپنی کا لوگو
Guest Service Officer - Operations GSO
The Harbour Front Project of Dolmen Group Of Companies
نومبر ۲۰۱۸ - ستمبر ۲۰۱۹ | Karachi, Pakistan


Ask for identification and ensure that the provided credentials are accurate and as per policy.
Recognized for ability to handle and resolve confrontational guest situations. Answer multiple phone calls.
Explain appropriate use of keys and ensure that guests are satisfied.
Communicated between all departments regarding relevant issues.
Answered telephone calls and email inquiries.
Fulfilled all GSA responsibilities using strengths in interpersonal and communications skills Responded & took action concerning guests\' complaints.
Update database with all new and additional guest information.
Maintain communication with other departments to ensure quality service.
Trained the new Joiners on soft skills, grooming.
Worked with supervisors and duty managers regarding serious issues, client feedbacks, came up with an action plan.

کمپنی کا لوگو
CSR Customer Service Representative - Operations
Gulsons Express Freight Forwarding
مارچ ۲۰۱۸ - جون ۲۰۱۸ | Karachi, Pakistan

* Emailing
* Documentation
* Take query from Airlines and quotes to customer with profit rate
* Operate printing machine
* Operates scanning machine
* Operates Typewriter
* Maintain daily records of shipments
* Report to CEO

کمپنی کا لوگو
Telesales Officer
Habib Bank
دسمبر ۲۰۱۷ - جنوری ۲۰۱۸ | Karachi, Pakistan

* Calls Customers to produce liability
* Maintain MIS Daily report to team leader
* Follow Up on Customers

کمپنی کا لوگو
Receptionist Cum Junior Accountant
Indus Grammar School
مئی ۲۰۱۴ - مئی ۲۰۱۵ | Karachi, Pakistan

Collect Fees
Issue bank receipt
Pay salary

تعلیم

University of Karachi
بیچلرز, بیچلرز ان بزنس ایڈمنسٹریشن, BS‎
HRM
CGPA 3/4
2023
University of Karachi
بیچلرز, بیچلرز ان کامرس, Business studies‎
Education Management, Human Resource Management, Organizational and Educational Psychology, Internet Applications
2019
Govt. College For Girls
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), intermediate‎
Biology, Chemistry, Education Management, Human Resource Management, Inorganic Chemistry, Organic Chemistry, Organizational and Educational Psychology, Physics, Internet Applications
فی صد 59%
2015

پیشہ ورانہ مہارتیں

متوسط English
متوسط Customer Service Excellence standard
ماہر emails
ماہر Academic Research
ماہر Accoount Management
متوسط Accounts Administration
متوسط Admin Assistantce
ماہر Administrator Knowledge
ماہر Aesthetic Procedures Knowledge
ماہر Agenda Management
ماہر Analytic Reporting
متوسط Analytical Skills
ماہر Answering Inquiries
متوسط Attention to Detail
ماہر  Talent Acquisition
ابتدائی Building Solid Relationships
متوسط Business Development Strategies
ماہر Classroom Management
ماہر Client Dealing
متوسط Client Relations Management
ماہر Communication Skills
متوسط Company Presentations
متوسط Computer Knowledge
ماہر Computer Proficient
ماہر Configuring Software
متوسط Conservation Awareness
ماہر Content Wiring
متوسط Cooordination Skills
ماہر Coordination Skills
متوسط Counter Billing
متوسط Critical Control Points Knowledge
متوسط Cross-Cultural Communication Skills
ماہر Customer Satisfaction Management
ماہر Customer Serve Skills
متوسط Customer Service Systems
ماہر Customer Support
متوسط customerservices
ماہر Data Entry
متوسط Department Organization
ابتدائی Document Creation
ماہر Drafting Agreements
ابتدائی eBay Account Handling
متوسط Email Etiquette
متوسط Employee Administration
متوسط Excel
ابتدائی Financial Management Experience
ماہر Flexibility
متوسط Fluent in English
ماہر Guest Mangement
ماہر Handling Assignments

زبانیں

ماہر اردو
متوسط انگریزی