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خلاصہ
Dear Sir/Madam
Although my CV describes my experience and qualifications I would like to bring it to your knowledge that I have a great passion for any organization and I have a great desire to excel forward in this field.
In order to achieve my goals I am prepared to take any kind of task no matter how much dedication and hard work it requires.
I am an achiever and landing a job at your Organization would be a great achievement for my career aspirations and me.
Working in a prestigious Organization like yours would allow me to render my services to your Organization and at the same time would help me to further my career goals.
I shall be extremely grateful if you could take some time out of your busy schedule and arrange a meeting.
Waiting to hear from you.
Regards
Shahzad Ali
تجربہ
Branch Operation Manager
• Ensure quality customer service in the branch at all times.
• Resolve customers problems, queries and issues as needed in an effective manner.
• Maximizes customer satisfaction with exceptional service and high standards of customer service by maintaining professional contact with employees and customers.
• Operationally assists the BM in achieving budgeted sales, gross profit, and controlling expenses in line with set targets.
• Assists in the selection, training, supervision and evaluation of branch personnel and ensures high individual productivity.
• Prepares timely and accurate periodic budgets, cash flow statements, projections, reports and reconciliation activities for Head Office, regional offices and regulators.
• Assumes responsibility for the monitoring and control of all operational activities in the branch including the maintenance of all relevant records and data.
SENIOR CUSTOMER SERVICE OFFICER
Job Summary
• Effectively supervise all operational staff in the branch in accordance with bank policy and maintain high standards of customer service
• Monthly/Quarterly reporting to Head Office.
• Also work as back up of BOM in his absence.
• Responsible for timely and accurate processing of all inter regional transactions including proper filling of all loan cases.
• Responsible for checking all vouchers and supplementary along with their respective ledger and other books as per duty list.
• Assists in the selection, training, supervision and evaluation of branch personnel and ensures high individual productivity.
• Data entry in Flexcube, reconciliation of recoveries & disbursement.
• Safeguards all records such as backup files of MIS, Receipt Books, Cheques, Vouchers, Bank Statements, Cash Statements, Stamps and legal stationery etc.
• Working in totally computerized environment using Oracle Flex cube software in our online branches
