خلاصہ

To play a role in the Business Development, Management and Customer Services, particularly in making a major contribution towards the development vision, mission, strategies, and manpower control ensuring the continuous business growth in line with company mission.

تجربہ

کمپنی کا لوگو
Hub Coordinator
Daraz Alibaba Group
جون ۲۰۱۸ - نومبر ۲۰۲۰ | Lahore, Pakistan

• Played a key role in educating customer on Daraz and creating all emails, complaints, and marketing related material.
• Satisfied annoyed customers & vendors at the store by resolving queries & complaints as per Daraz SOPs.
• Administered after sales flow for walk in customers and sold packaging materials to vendors according to SOPs and managing the inventory.
• Positioned as the Line Manager and led team of station officers & hub associates to meet productivity and quality KPI as per target assigned.

کمپنی کا لوگو
Business Development Executive
Talawah Trading Establishment
فروری ۲۰۱۴ - مارچ ۲۰۱۸ | Dhahran, Saudi Arabia

Exploring different government and private sector groups, companies, and power plants and registered the company on their online portals to participate in bidding process daily to generate demands, get request for quotations, and submit quotations, emails correspondence.• Meeting with procurement and purchasing professionals.• Obtained materials from various markets and managed deliveries of products & materials to clients’ locations.• Competently established a sales strategy to achieve sales goals and revenues, organize sales action plans, and liaised between sales and customers to ensure achievement of sales objectives.• Successfully planned, organized, and executed marketing and sales programs and devised marketing campaigns to increase product awareness, sales, and profits.

کمپنی کا لوگو
Customer Services Executive
PTCL Contact Center
نومبر ۲۰۱۱ - دسمبر ۲۰۱۳ | Lahore, Pakistan

• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Proficiently and professionally responded to customer and sales representative’s questions pertaining to package details, product availability, price, products and services, procedures and policy.
• Expertly submitted requests to the departments to prevent re-occurring issues and recommend improvements in the procedure. Acted as a resource in resolving customer issues by utilizing best practices in customer care.

کمپنی کا لوگو
Sales Executive
Orient Pak International
مئی ۲۰۰٦ - فروری ۲۰۰۸ | Lahore, Pakistan

• Actively contributed in creating tenders and biddings of different universities and government companies.
• Delivered after sales services to valued clients at doorstep for repairing, maintenance, and replacing the products.
• Steered meeting with heads and making presentations of the company’s to manage audio visual based products and generate demands and quotations against RFQs while managing supply of products.
• Sustained high level of professionalism, integrity, customer satisfaction and sales growth by utilizing a diversity of marketing methods; adhered to customer service standards and protocols.

تعلیم

Virtual University of Pakistan
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, ‎
Marketing
CGPA 2.6/4
2010
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, B.A‎
Education, Persian, Punjabi.
فی صد 54%
2008
Pak Canadian Poly Technical Institute
انٹرمیڈیٹ / اے لیول, , DAE‎
Loss Models And Credibility Theory
فی صد 70%
2005
BISE
میٹرک / او لیول, سائنس, Matriculation‎
Science
فی صد 56%
2002

پیشہ ورانہ مہارتیں

ماہر Familiarity With Commonly Used Computer
ماہر written and spoken English language
ماہر customer service
ماہر Email Etiquette
ماہر Adding in Website
ماہر Administrative Work
متوسط Analytical
ماہر Analytical Skills
ماہر Attentive Listening
ماہر B2B
ماہر B2B Marketing
ماہر B2B Marketing Strategy
ماہر B2B Sales
ماہر B2B Sales Skills
ماہر Basic Computer Literate
ماہر Business Communication
ماہر Business Development Process
ماہر Business Development Strategies
ماہر Business Sales Strategy
ماہر Business Sevelopment
ماہر Call Handling
ماہر Calling
ماہر Can do Attitude
ماہر Chat Support
ماہر Client Contact
ماہر Client Relationship
ماہر Clinet Contact
ماہر Cold Calling
ماہر Commodities
ماہر Communication Development
ماہر Communication Skill
ماہر Communicator
ماہر Computer Literate
ماہر Conservation Awareness
ماہر Convincing Power
ماہر Coordination
ماہر Corporate Sales
ماہر Counter Billing
ماہر Creative Thinking Skills
ماہر Critical Control Points
متوسط CRM
ماہر Cusotmer Handling
ماہر Customer Acquisition
ماہر Customer Dealing
ماہر Customer Relationship
ماہر Customer Relationship Management
ماہر Customer Satisfaction
ماہر Customer Services
ماہر Customer Services Oprations
ماہر Daraz Product Listing

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی