خلاصہ

Performance-driven management professional with history of success in business development and management, operations, sales, marketing, client relations and customer services. Exceptional professional with a proven track record of capturing new business and increasing revenues with existing business while delivering solid operational and business results for clients. Proven track record of developing and executing business strategies that ensure high-levels of quality, strengthen company operations, and ensure minimized risk. Possess the ability to achieve objectives through strong intellectual skills, discipline of mind and business awareness underpinned by global mindset. Excellent time management skills with recognized aptitude to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity and energy experience.

تجربہ

کمپنی کا لوگو
Hub Coordinator
DARAZ (Alibaba group)
جون ۲۰۱۸ - جولائی ۲۰۱۹ | Lahore, Pakistan

Job Description:
Multitasking job.
Satisfying the customers & vendors at the store by answering their queries and complaints as per Daraz SOPs.
Writing emails, generating complaints as and when required.
Handling irate customers & vendors by using soft skills.
Manage the after sales flow for walk in customers.
Learning all the Systems and Processes as and when guided.
Educate the customer on Daraz and all marketing related material.
Educate the customer on Dforce and all Dforce related marketing.
Meeting the Productivity and Quality KPI as per target assigned.
Managing the team of station officers & hub associates as a line manager.
Selling packaging materials to vendors according to SOPs and managing the inventory .

کمپنی کا لوگو
Sales Executive Cum Store Manager
TALAWAH TRADING ESTABLISHMENT
فروری ۲۰۱۴ - مارچ ۲۰۱۸ | Dhahran, Saudi Arabia

Working as sales coordinator cum store manager .
Multitasking skills.
Managing company employees, walk in customers , participating in tenders and bidding, making quotations against RFQs, emails correspondence.
maintaining store inventories and procuring from companies .

کمپنی کا لوگو
Customer Service Executive
Pakistan Telecommunication Company Limited (PTCL)
نومبر ۲۰۱۱ - دسمبر ۲۰۱۳ | Lahore, Pakistan

Working as Customer Service Executive / Backup Team Leader .
answering calls, queries of customers ,making complaints ,resolving issues , satisfying customers using soft skills, coordinating as backup team leader and providing assistance to agents team of more than 50 people.

کمپنی کا لوگو
Internee at Government sector
Government National Internship Program
مارچ ۲۰۱۱ - جون ۲۰۱۱ | Lahore, Pakistan

Worked as an internee as P.A to section officer at Industries Department, Civil Secretariat Lahore and closely observed the activities of different departments of government sector and learned how they are keeping records, files management, case studies and inter departmental correspondence etc. Learnt the working and made MBA degree theoretical concepts in to practical experience.

کمپنی کا لوگو
Internee
State Life Insurance Corporation of Pakistan
جون ۲۰۱۰ - جولائی ۲۰۱۰ | Lahore, Pakistan

Worked as an internee in different departments of the organization to fulfill the MBA degree requirements, closely observed the activities of llarge corporation and made theoretical concepts in to practical work and then complied and successfully pass the internship report project.

تعلیم

University of the Punjab
ماسٹرز, ماسٹرز ان آرٹس, ‎
Political Science
2020
Virtual University of Pakistan
ماسٹرز, ماسٹرز ان بزنس ایڈمنسٹریشن, ‎
Marketing
CGPA 2.6/4
2010
University of the Punjab
بیچلرز, بیچلرز ان آرٹس, B.A‎
Education, Persian, Punjabi.
فی صد 54%
2008
Pak Canadian Poly Technical Institute
انٹرمیڈیٹ / اے لیول, , DAE‎
Loss Models And Credibility Theory
فی صد 70%
2005
BISE
میٹرک / او لیول, سائنس, Matriculation‎
Science
فی صد 56%
2002

پیشہ ورانہ مہارتیں

3 سال Multi Tasking
2 سال Record Keeping
3 سال report writing
4 سال customer service
3 سال Interpersonal skills
4 سال Adaptive to Company Culture and Retail Business
4 سال Administration Jobs
3 سال Analytical bent of mind
2 سال • Keeping the Inventory records up to date and
2 سال Branch Management
4 سال Business communication
4 سال Business Development
2 سال call center
3 سال Call support
1 yearChat Support
4 سال COMMUNICATION
5+ سال Communication Skills
2 سال coordination skills
4 سال Customer relationship Management
3 سال Customer Service Excellence standard
4 سال Customer Service Operations
4 سال Customer Service Representatives
4 سال Customer Service Skills
3 سال Customer services
3 سال Customer Support
3 سال DATA ENTRY
2 سال Data management
ایک سال سے کمData Research
ایک سال سے کمDigital Marketing
2 سال DOCUMENTATION
1 yeardrafting
2 سال Ecommerce
4 سال Effective Communication
3 سال Effective documentation
4 سال Email Support
4 سال English communication
4 سال English Fluency
ایک سال سے کمExcel
3 سال Excellent communication skills
ایک سال سے کمExcellent on Ebay & Amazon
2 سال Experience of Amazon Services.
2 سال Filing / Paper Management
2 سال Fluency in English
5+ سال Good communication skills
2 سال Good English communication
3 سال hardware
4 سال Inside Sales
1 yearInterview Skills
3 سال Inventory Management
5+ سال IT Knowledge

زبانیں

ماہر پنجابی
ماہر اردو
متوسط عربی
ماہر انگریزی