To play a role in the Business Development, Management and Customer Services, particularly in making a major contribution towards the development vision, mission, strategies, and manpower control ensuring the continuous business growth in line with company mission.
• Played a key role in educating customer on Daraz and creating all emails, complaints, and marketing related material.
• Satisfied annoyed customers & vendors at the store by resolving queries & complaints as per Daraz SOPs.
• Administered after sales flow for walk in customers and sold packaging materials to vendors according to SOPs and managing the inventory.
• Positioned as the Line Manager and led team of station officers & hub associates to meet productivity and quality KPI as per target assigned.
Exploring different government and private sector groups, companies, and power plants and registered the company on their online portals to participate in bidding process daily to generate demands, get request for quotations, and submit quotations, emails correspondence.• Meeting with procurement and purchasing professionals.• Obtained materials from various markets and managed deliveries of products & materials to clients’ locations.• Competently established a sales strategy to achieve sales goals and revenues, organize sales action plans, and liaised between sales and customers to ensure achievement of sales objectives.• Successfully planned, organized, and executed marketing and sales programs and devised marketing campaigns to increase product awareness, sales, and profits.
• Provided professional and friendly customer service, greeted all customers, and resolved all inquiries and complaints in a prompt manner to ensure client satisfaction and retention.
• Proficiently and professionally responded to customer and sales representative’s questions pertaining to package details, product availability, price, products and services, procedures and policy.
• Expertly submitted requests to the departments to prevent re-occurring issues and recommend improvements in the procedure. Acted as a resource in resolving customer issues by utilizing best practices in customer care.
• Actively contributed in creating tenders and biddings of different universities and government companies.
• Delivered after sales services to valued clients at doorstep for repairing, maintenance, and replacing the products.
• Steered meeting with heads and making presentations of the company’s to manage audio visual based products and generate demands and quotations against RFQs while managing supply of products.
• Sustained high level of professionalism, integrity, customer satisfaction and sales growth by utilizing a diversity of marketing methods; adhered to customer service standards and protocols.