Performance-driven management professional with history of success in business development and management, operations, sales, marketing, client relations and customer services. Exceptional professional with a proven track record of capturing new business and increasing revenues with existing business while delivering solid operational and business results for clients. Proven track record of developing and executing business strategies that ensure high-levels of quality, strengthen company operations, and ensure minimized risk. Possess the ability to achieve objectives through strong intellectual skills, discipline of mind and business awareness underpinned by global mindset. Excellent time management skills with recognized aptitude to work accurately and quickly prioritize, coordinate and consolidate tasks; resilient with a high level of personal integrity and energy experience.
Satisfying the customers & vendors at the store by answering their queries and complaints as per Daraz SOPs.
Writing emails, generating complaints as and when required.
Handling irate customers & vendors by using soft skills.
Manage the after sales flow for walk in customers.
Learning all the Systems and Processes as and when guided.
Educate the customer on Daraz and all marketing related material.
Educate the customer on Dforce and all Dforce related marketing.
Meeting the Productivity and Quality KPI as per target assigned.
Managing the team of station officers & hub associates as a line manager.
Selling packaging materials to vendors according to SOPs and managing the inventory .
Working as sales coordinator cum store manager .
Managing company employees, walk in customers , participating in tenders and bidding, making quotations against RFQs, emails correspondence.
maintaining store inventories and procuring from companies .
Working as Customer Service Executive / Backup Team Leader .
answering calls, queries of customers ,making complaints ,resolving issues , satisfying customers using soft skills, coordinating as backup team leader and providing assistance to agents team of more than 50 people.
Worked as an internee as P.A to section officer at Industries Department, Civil Secretariat Lahore and closely observed the activities of different departments of government sector and learned how they are keeping records, files management, case studies and inter departmental correspondence etc. Learnt the working and made MBA degree theoretical concepts in to practical experience.
Worked as an internee in different departments of the organization to fulfill the MBA degree requirements, closely observed the activities of llarge corporation and made theoretical concepts in to practical work and then complied and successfully pass the internship report project.