ARAR INNOVATIONS (PVT.) LTD
MANAGER – CUSTOMER SUPPORT OPERATIONS
April 2018 to date
·        Improving customer service experience.
·        Maintaining discipline as per Company’s Policy among Customer Support Team.
·        Increasing customer engagement and facilitation to achieve organic growth.
·        Taking ownership of customer issues and following problems through to resolution.
·        Regular monitoring & evaluation of execution team to ensure Quality work.
·        Timely respond to Corporate Clients, Brands & Technology Partners and back & forth communication through Customer Support team.
·        Develop service procedures, policies and standards.
·        Build long-term relationships with new and existing customers.
·        Keep an eye on the competitors and help company achieve and maintain competitive advantage on them.
·        Coordination with finance department for the timely recovery of payments from clients and customers.
·        Develop a growth strategy focused both on financial gain and customer satisfaction.
·        Improving performance, efficiency, and efficacy based on metrics and customer feedback.
·        Analyze statistics and compile accurate reports.
·        Organize iterate ways to improve performance, efficiency, and efficacy based on metrics and customer feedback
·        Ensure that customer support team to be customer-centric and provide an amazing experience, and doing so by keeping them accountable and removing roadblocks
·        Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
·        Prepare feasibilities of different projects and present them to higher management.
·        Preparation of technical and financial proposal for government tenders.
·        Utilize assets to achieve qualitative and quantitative targets.
·        Adhere to the approved budget.
·        Design goals and KPIs for teams.
·        Managing and handling of large teams coming under authority.
 
 
ARAR INNOVATIONS (PVT.) LTD
MANAGER – TRANSPORT OPERATIONS (ADDITIONAL CHARGE)
July 2021 to November 2021
·        I had successfully executed the operations of transport department while achieving additional cost saving of over 25% as well as identified and eliminated significant financial misappropriation.
·        Devising and executing movement plans and technical maintenance of all fleet.
·        Evaluate the cost of maintenance and present cost saving solutions.
·        Monitoring vehicles fuel efficiency in order to avoid any misuse or pilferages.
·        Transport routing and handling on-road matters including legal issues/disputes.
·        Reporting: Prepare daily/weekly/monthly transportation analysis report of whole fleet spread across two major provinces of Pakistan.
·        Ensuring smooth running of the operation necessary for meeting targets and deadlines are met. 
·        Ensure that all staff comply with the company’s Health and Safety procedures.
·        Analyzing the consolidated reports and suggest improvements/recommendations.
·        Ensuring organized records keeping of vehicles; maintenance schedules and completed fuel logs etc.
·        Managing vehicle insurance and claims. 

ALBAYRAK PAKISTAN
SUPERVISOR - Operations
Dec 2016 to April 2018
·        Responsible of the shift in terms of management of staff and quality targets and to ensure the smooth running of the operation processes
·        Help the Team to Improve their Performance & Task
·        Responsible to make appropriate decisions while following the company’s organizational structure
·        Ensure the smooth running of the operations, target and deadlines are met to achieve the sales.
·        Responsible to prepare daily/weekly/monthly transportation analysis report, adherence to regular internal reporting.
·        Maintain the Daily Closing Cash Report
·        Manage, develop and motivate direct reporting staff
·        Monitor, measure and report on processes performance & general issues.
·        Monitor the movements of vehicles through tracking management system.
·        Manage the staff driver/helper deployed to run the fleet of vehicles.
·        To analyze the consolidated reports and suggest improvements/recommendations.
·        To ensure organized records of vehicles, maintenance schedules and completed fuel logs etc.