• Responsible for creating and managing product listings
• Creating campaigns, handling discounts and general website maintenance
• Live customer support on chat
• Handling customer complaints, resolving queries and satisfying timid clients
• Responsible for managing tickets on Zendesk
• Electronic Direct Mail

Responsibilities:
• Building rapport, conducting huddles with the team to improve overall energy and work synergy
• Weekly performance analysis, evaluation and reporting
• Inter-functional collaborations to maximize work throughput
Outbound:
• Comprehensive seller education program on campaigns and product updates
• Compliance review calls for sellers with low performance scores, with feedback on how to improve
• Warning calls for sellers in violation of code of conduct or other escalated complaints
• General awareness calls for sellers in need to improve their performance
• IVR auto-call management and playback
Email Support:
• End to end inbound email support for sellers with a standard 3-day TAT
• Bucket management and assignment for support tickets with a ticket volume in the 1,000s
• Stringent follow-up methods and escalation matrix in place to ensure successful closure
Self-Signup Executive (Nov-2018 to Feb-2020)
Responsibilities:
• Primarily looking after new account signups for vendors and customers alike
• Dealing with issues pertaining to account creation, signup and profile completion
• Ensure a smooth onboarding experience, provide telephonic and web support
• Analyze packaging material supply and generate reports, resolve related queries
• Comprehensive performance tracking of logistics and A-One tickets
• Coordination with different departments
• Facilitates walk-in vendors
• Manage and assign tasks to team members
• Support team with their daily tasks
• Manage X-space complaints
• Keep track of rejected accounts
• Train newbies with whole process
• Run daily IVR calls
• Report to manager with weekly and monthly updates

• Handle customer inquiries, complaints, billing queries and service requests. Calm annoyed callers, repair trust, locate resources for problem resolution and design best-option solutions
• Exhibit call management techniques, considering predefined time duration
• Resolving customer issues/ complaints

• Supervise the floor activities and staff
• Resolve customer queries through email and telephone
• Coordination with various departments regarding various issues faced by the customers
• Updating record of resolved issues