Vast experience in Inbound Sales, Customer Service and Tech Support.
U.K , USA , Canada , Australia and Newzeland
Contacting worldwide business, generating prospects and eventually partnering with them to reduce their operational cost by outsourcing their operations.
Managed operation of a well running contact center.
Processing sales, documentation, managing work force.
Hasan Hajj & Tours
Lead the team as a supervisor, helped them categorize clients, finding their travel needs and providing them with the appropriate travel plan
Have worked as senior information officer for British Council, providing customer services.
Helping students, providing information, replying to the e-mails
Supervised a group of 30 agents and monitored quality providing international standards of customer service and technical support to large store chains in Uk, Australia and Newzeland
Answered inbound calls, providing technical support and upselling.
Promoted to Team Lead and managed team of 25 agents.
Moved to Quality and worked as Quality Assurance Executive