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خلاصہ
I am a dedicated and results-driven professional with an extensive six-year track record in spearheading and overseeing customer service operations to deliver unparalleled client satisfaction. My history of consistently completing projects on time and within budget speaks to my commitment to excellence. Through adept strategy development and implementation, I have consistently propelled my teams to exceed performance targets, fostering an environment of motivation and teamwork. With my exceptional communication skills, I excel at cultivating positive relationships and promoting a collaborative atmosphere, which has been pivotal in boosting overall productivity.
In my role as a senior supervisor, I successfully managed the expansion of multiple new projects, overseeing teams of three to five agents. My expertise lies in optimizing customer success and sales management, utilizing advanced CRM software, and employing a customer-centric approach to build enduring business partnerships. I possess a deep understanding of client needs analysis, call handling, and chat/email support, ensuring efficient query resolution and stellar customer experiences. My proficiency extends to conflict management, complex problem resolution, and developing effective client retention strategies, contributing to the growth and success of the organizations I've served.
With a background in medical billing operations and a proven ability to develop canned responses and enhance customer onboarding, I am well-equipped to navigate challenges and consistently surpass sales targets.
پراجیکٹس
تجربہ
Senior Supervisor Sales
Achieve bottom-line results by delivering quality service to customers and strengthening long-term working relations with the client to drive business growth.
Render a keen eye for detail to manage and finalize sales projects according to strict deadlines.
Lead a team of highly skilled professional to meet strategic goals and targets.
Supervisor Customer Success Team
Delivered guidance and support to the U.S. based client to ensure optimal satisfaction and retention.
Created, maintained, and presented reports to the management on a regular basis.
Addressed customer complaints and resolved varied client inquires by collaborating with employees.
Customer Experience Specialist
Maintained accurate and detailed records of customer interactions and feedback in the system.
Resolved customer complaints/problems while providing superior service as a Chatter and Caller.
Handled incoming calls and chats, escalated complex matters, and delivered adequate solution to assure optimum customer satisfaction.
Patient Service Specialist
Handled patient inquiries and proactively made outbound calls to ensure excellent customer service while working for a US based client.
Managed patient inquiries and concerns related to medical billing, insurance claims, and payment processes with a high level of professionalism.
Positioned as a part of the enrolment team and was used to examine insurances in US and check the progress of submitted requests.
Team Coordinator
Managed a team of 30 to 35 people to enhance productivity and resolve work-related queries promptly.
Fostered a positive and motivating work environment to promote teamwork.
Customer Service Representative
Successfully prepared, translated, and saved canned responses into the system for all CSRs.
Selected as the exclusive agent to support the training department\'s trainers in delivering two weeks of practical training for agents.
Met and exceeded assigned targets by addressing customer queries and providing timely resolutions as an email support specialist.
Internship
Worked in the Digital Archive Department to translate news packages into the English language and digitalize the content.
Sales Executive
Managed a high-volume call queue to meet and exceed weekly sales targets.
Expertly utilized communication skills to engage potential clients and promote products/services.
Identified and addressed customer concerns to assure optimum satisfaction.
Achieved a position in the top three agents through successful cold calling in the US market.
Teacher
I worked here as a part-time teacher.Â
