Business professional with excellent time management skills and ability to multi-task while working within deadlines and time constraints looking to obtain the role of Department Manager to apply 10 years prior management experience to ensure engagement and PRODUCTIVITY. Multi-tasking problem solver with honed skills in Marketing desires the position of Department Manager in United King Foods. To utilize outstanding hands-on skills to drive sales and traffic target and project the company's sales and marketing effort.
Floor Manager a. Completes store operational requirements by scheduling and assigning employees,b. Manage Sales Floor Area. c. Assign targets and make plans to improve sales. d. Find new and exciting way to attract customers by reviewing promo sign packages and making recommendation to department manager. e. Markets merchandise by studying advertising, sales promotion, and display plans analyzing operating and financial statements for profitability ratios. f. Identifies current and future customer requirements by establishing rapport with potential and actual customers and other persons in a position to understand service requirements g. Handle customer complaints and maintain Quality, customer service and operation discipline throughout the shift. Protects employees and customers by providing a safe and clean store environment h. People development through coaching, classroom and shoulder to shoulder training on the floor and counseling
Live Making, Baking and Frying Fast Food items Front of the Customer
Monthly production and consumption planning
Menu and deals planning and digital marketing
Catering and Special Events planning and managing
Staff training related to food preparation
Staff training related to customer service and complaints handling
Audit and quality assurance managing
Purchasing food equipment
Helping in Multiple Branch or outlets operations managing
Insuring operations smooth
Working with R&D Team for lunch New Products
Reporting to the Production Manager.
Assisting the Production Manager with administrative tasks like production schedules and timesheets.
Appointing labor and purchasing stock toward the smooth running of the production process.
Preparing cost estimates for materials, equipment, and hiring laborers.
Overseeing quality control throughout the production process.
Ensuring that production is completed before deadlines.
Procuring and monitoring the efficiency of production equipment.
Updating the Production Manager on the status of projects.
Liaising and coordinating production with other departments.Resolving labor disputes, where requested.
Conducting Interviews and Meetings
Orientations for new Employees
Recruitment & Selection
HR Operations and Trainings
Performance and Elevation
Sales & Marketing Management
Payroll Management HCM
Documenting the Recruitment Process
Coordinate project management activities, resources, equipment and information
Break projects into doable actions and set timeframes
Liaise with team to identify and define requirements,scope and objectivesAssign tasks to internal teams and assist with schedule management
Make sure that clients needs are met as projects evolve
Help prepare budgets
Analyze risks and opportunities
Oversee project procurement management
Monitor project progress and handle any issues that ariseAct as the point of contact and communicate project status to all participants
Work with the Project Manager to eliminate blockersUse tools to monitor working hours, plans and expendituresIssue all appropriate legal paperwork (e.g. contracts and terms of agreement)
Create and maintain comprehensive project documentation, plans and reports
Ensure standards and requirements are met through conducting quality assurance tests
Delegate tasks to staff and supervise their performance
Maintain a fully-stocked inventory and order food supplies, as needed
Arrange to have shifts covered (e.g. when employees take time off)Help staff resolve on-the-job challenges
Track daily costs and revenues
Balance the cash register at the end of the shift
Coordinate with suppliers as they deliver food product orders
Ensure client satisfaction and gracefully handle any complaints
Open or closing (when responsible for the first or last shift)Inform the next Shift Manager about pending tasks
Report maintenance and training needs
Opening and closing the restaurant.
Appointing, inducting, and mentoring new staff members.
Scheduling shifts and assigning tables to wait staff.
Resolving customers' questions and grievances in a professional manner.
Conducting payroll activities in an accurate, timely manner.
Ensuring that the restaurant adheres to pertinent health and safety regulations.
Purchasing new ingredients, kitchen utensils, and equipment as stock is damaged or depleted.
Sourcing better deals on all resources and equipment that warrant replacing or replenishing.
Recording all income and expenses and ensuring that cash registers are balanced
Coordinate daily Front of the House and Back of the House restaurant operations
Deliver superior service and maximize customer satisfaction
Respond efficiently and accurately to customer complaints
Regularly review product quality and research new vendors
Organize and supervise shifts
Appraise staff performance and provide feedback to improve productivity
Estimate future needs for goods, kitchen utensils and cleaning products
Ensure compliance with sanitation and safety regulations
Manage restaurants good image and suggest ways to improve it
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and restaurant events
Recommend ways to reach a broader audience (e.g. discounts and social media ads)
Train new and current employees on proper customer service practices
Implement policies and protocols that will maintain future restaurant operations
Planning and organising production schedules.
Assessing project and resource requirements.
Estimating, negotiating and agreeing budgets and timescales with managers.
Ensuring that health and safety regulations are met.
Determining quality control standards
Present, promote and sell products/services using solid discussion to existing and prospective customers
Perform cost-benefit and needs analysis of existing/potential customers to meet their needs
Establish, develop and maintain positive business and customer relationships
Reach out to customer leads through cold calling
Expedite the resolution of customer problems and complaints to maximize satisfaction
Achieve agreed upon sales targets and outcomes within schedule
Coordinate sales effort with team members and other departments
Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services.
Keep abreast of best practices and promotional trends
Continuously improve through feedback