خلاصہ

I have 1 year experience of Email support and Live chat support with call support in Mindbridge. I have also worked in their Business intelligence department.

تجربہ

کمپنی کا لوگو
Business Intelligence Analyst
MINDBRIDGE
جولائی ۲۰۲۰ - دسمبر ۲۰۲۰ | Lahore, Pakistan

-Working with the design, test and product teams to produce solutions.
-Researching best practice in data analysis, presentation and management techniques.
-Identifying correctly and quickly underlying areas of concern.
-Prioritizing tasks in accordance with the goals.
-Enhancing abilities to work effectively with individuals at all levels, front and middle in an organization to improve excellent relationship building skills.

کمپنی کا لوگو
Live Chat And Call Support Executive
MINDBRIDGE
جنوری ۲۰۲۰ - جولائی ۲۰۲۰ | Lahore, Pakistan

-Inquiring the issues of the Riders and solving their issues by following the Knowledge base provided.
-Providing accurate and appropriate information in response to rider issues and concerns in a timely and accurate fashion.
-Managing to handle multiple inquiries of multiple riders with different concerns and providing the resolution accordingly.
-Keeping a professional but sympathetic tone and giving proper consideration to their level of understanding.
-Making occasional outbound calls to resolve the issue in a pro efficient manner.

کمپنی کا لوگو
Email Support Executive
MINDBRIDGE
دسمبر ۲۰۱۹ - جنوری ۲۰۲۰ | Lahore, Pakistan

-Analyzing the concern and providing a resolution according to the policy using only the relevant saved replies and editing them to fit according to the urgency of the matter.
-Reporting cases that are not updated in the given policy.
-Routing to the suitable department if the matter is out of our scope.

کمپنی کا لوگو
Internship
FATIMA MEMORIAL HOSPITAL
جون ۲۰۱۹ - اگست ۲۰۱۹ | Lahore, Pakistan

-Provided Counseling and diet instructions to almost 50-60 inpatients and outpatients in the hospital setting
-Performed Effective nutritional screening to assess the status and develop nutrition care guidelines
-Developed Precision, confidence, teamwork, and ability to manage patients load

کمپنی کا لوگو
Amal Career-Prep Fellowship
AMAL ACADEMY
جنوری ۲۰۱۹ - مارچ ۲۰۱۹ | Lahore, Pakistan

-Skills development Invested 150 hours to develop skills like communication, leadership, problem solving and teamwork that will help me make a deeper impact on the job

کمپنی کا لوگو
Internship
KHAIR-UN-NISA HOSPITAL
جولائی ۲۰۱۷ - اگست ۲۰۱۷ | Lahore, Pakistan

-Examined Closely examine 20-30 patients Medical history, allergies, Physical condition, and test results to verify and determine the proper procedure of diet modification

کمپنی کا لوگو
Foundation And Graphic Designing Course
PEAK SOLUTIONS COLLEGE
جون ۲۰۱٦ - اگست ۲۰۱٦ | Lahore, Pakistan

-Focused Outgoing administrative professional with an advanced command of MS Office skills
-Learned Working on Adobe Photoshop and Corel Draw

تعلیم

Imperial College of Business Studies
بیچلرز, بیچلرز ان سائنس, BSc. Hons. Nutrition‎
Food analysis, Food and Drug Laws, Food Safety and Quality Management
CGPA 3.72/4
2019
BISE
انٹرمیڈیٹ / اے لیول, فیکلٹی آف سائنس (پری میڈیکل), Intermidiate‎
Biology, Physics, Chemistry
درجہ A
2015

پیشہ ورانہ مہارتیں

متوسط Classroom Handling
متوسط Classroom Management
متوسط Data Collection
متوسط Data Entry
متوسط Fluent In English
ابتدائی Leadership Qualities
متوسط Team Player
متوسط Typing Speed

زبانیں

متوسط پنجابی
ماہر اردو
متوسط انگریزی