Reviewing and solving claim as per SOP.
Taking escalations and solving seller issues.
Escalating seller claims to internal department with continuous follow up till resolution.
Coordination with seller on their claims through calls or emails.
Discussing critical and chronic issues with their reporting authorities & relevant stakeholders.
Meeting the Productivity and Quality KPI as per target assigned.
Maintaining the quality and productivity & ensure seller satisfaction.
Issue Resolution and Guidance calls to the sellers.
Communication with the sellers through Salesforce & Calls.
Follow ups on claim payment, ensuring timely disbursement of funds to seller by liaising with billing.

Look after courier related queries, coordination and complaints for investigation/verification in case of dispute.
Coordination with Vendor for Mail Management.
Timely Updating of Courier Tracking System for effective reporting.
Ensure timely and accurate delivery of cards, statements and all other mail.
Coordination with Call Center, Product Department, IT Department regarding urgent Mail Management.
Internal and external report generation within stipulated time frame.

Taking delivery orders
Managing delivery routes
Making sure ordered food reaches to the customer on committed time
Handling customer complaints