Locally / Remotely Support and manage the following network, Hardware, and Application services by using Team Viewer and Video Calls.


ISP | Sonic-Wall Firewall Configuration | Router Configuration Windows Re-Image | Credit Card Machine configuration | Printers | Bar Code Scanner | MS-Office | Email Configuration | RQ / Aktivate POS System.


 


Acts as the first point of contact in all IT related problems and providing resolution for request on the first point of contact.


 



Provided Tier 1 IT support to non-technical internal users through desk side support services.
Configured hardware, devices, and software to set up workstations for employees and for USA Stores P.O.S.
Configured Network connected Printers, Scanners, Credit card machine.
Devised solutions to operations issues related to Hardware and Software, working closely via phone, email, live chat, and video calls to USA employees.
Dispatches other IT staff and Vendor to assist in resolving problems for USA stores Like Dell Tech, ISP Tech, etc.
Respond within agreed time limits to call-outs
Determined hardware and network system issues using effective troubleshooting techniques.
Used company ticketing systems to manage and process support actions and requests. • Priorities and manage many open cases at one time
Work continuously on a task until completion (or referral to third parties, if appropriate)
Designing and deploying complete Network for USA store location.
Maintain Asset Tags of all Physical IT Equipment Media and cabling/nodes, system inventory.
Desktop Support handling, Remote administration of Windows PC’s, Networking Establishment LAN & WAN, WLAN, L2 Network, troubleshooting the end-user problem with technical guidance.
Monitor and maintain computer systems and networks domain, Active directory.
Managing Google G-Suite & Rackspace emailing Admin panel to Create, Delete, Modify, User Accounts, Groups, Alias, granting and blocking access, etc.
Finding an instant solution for new incoming problems.

DEPARTMENT OF BUSINESS OPERATIONS
• Responsible to Look after all the Daily Operations and to solve Incomplete Queries and Issues and report.

• Responsible To Utilize Line & wire staff to solve the Line and Wire Issues.

• Responsible for NTC/ Restoration/ Shifting from initial stage to final destination.

• Responsible for smooth working of MSAG/MSAN and MM & BB Connections

• Responsible for timely rectification of MM & BB Faults with feedback.

• Responsible for conducting activities for Upselling, Recovery and revenue generation for Nazimabad

• To Configure Broadband and IPTV on online system/Network Inventory.

• To Maintain ORC cases and provide excellent support with follow up.

• To Manage and Control the faults of Nazimabad Zone and to provide best possible solution for rectification

• To control Operations on CRM, MAXIMO and Portals of PTCL.

• Close communication with Technical Department on emails and calls For solving technical issues in Broadband/IPTV services via Emails and on calls.

• Direct communication with Karachi and HQ Customer Care on calls and emails For solving issues in PSTN/Broadband/IPTV services

• Provide Outstanding support to On Visit Customers and in solving their queries and issues.

• Close coordination with Technical, Development, Project, Contact centers and other Departments.