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概要
* 8 Years Total Experience in Customer Relations and Business Development Field on lower and managerial Level.
* Extra Plus Points: Worked as Boutique Manager as well as Fashion Designer myself.
* I want to gave myself better chances in productive fields to enhance and excel in different fields to learn new things.
* I have a strong and hardworking mind set to work for a dedicated and promising company.
* I am happily willing to dedicate my sincere services to a highly dedicated company with highly promising projects and
value their employees and provide on-time services.
工作经历
Customer Service Representative
Communicating with the customers on Phone calls, and on emails regarding their queries.
Focus on results and satisfaction during the support
Monitor and report on activities and provide relevant management information.
Deliver prepared daily reports, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Internal and external communication.
Compiling reports on daily basis regarding complaints, customer feedback and suggestions for the betterment of the services.
Explain products or services and prices, and answer questions from customers
Listen the problem of the user regarding services on call and provide suitable solution and solved the problem
Satisfying annoyed Customers.
Ensuring customer services practices are well-established and followed by customer services department. Responding customer complaints, Request and Enquires in a professional and timely manner.
Senior Business Development Officer
Providing VOIP information,Mode of payments and other relevant details to the customers.
Responding customer complaints, Request and Enquires in a professional and timely manner.
Broad Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Explain products or services and prices, and answer questions from customers
Listen the problem of the user regarding services or technical problems on call or by face to face and provide suitable solution and solved the problem
Satisfying annoyed Customers.
Ensuring customer services practices are well-established and followed by customer services department.
Training:
a. New Staff.
b. Existing Staff in my shift (Monthly)
Documentation regardingany new research that provides benefit for fellow CSR.
Compiling reports on daily basis regarding complaints, customer feedback and suggestions for the betterment of the services.
Communicating with the customers on Phone calls, and on emails regarding their queries.
Focus on results during the technical support.
Monitor and report on activities and provide relevant management information.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Internal and external communication.
Customer Care Representative
Providing VOIP information,Mode of payments and other relevant details to the customers.
Responding customer complaints, Request and Enquires in a professional and timely manner.
Broad Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Explain products or services and prices, and answer questions from customers
Listen the problem of the user regarding services or technical problems on call or by face to face and provide suitable solution and solved the problem
Satisfying annoyed Customers.
Ensuring customer services practices are well-established and followed by customer services department.
Training:
a. New Staff.
b. Existing Staff in my shift (Monthly)
Documentation regardingany new research that provides benefit for fellow CSR.
Compiling reports on daily basis regarding complaints, customer feedback and suggestions for the betterment of the services.
Communicating with the customers on Phone calls, and on emails regarding their queries.
Focus on results during the technical support.
Monitor and report on activities and provide relevant management information.
Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service.
Internal and external communication.
Assistant Accounts
Assisting Accounts manager
Responsible for ticketing and maintaining accounts of clients