خلاصہ

A highly motivated and experienced Customer Service Advisor with more than two years in a
variety of Customer Support Departments. Focused on providing a first class customer
experience and resolving any queries, complications or issues that may arise. An excellent
telephone manner and enthusiastic approach combined with a genuine warmth and dedication
to customer satisfaction inspires confidence in the customer and among colleagues.

تجربہ

کمپنی کا لوگو
Customer Support & Sales Team Leader
KM Communications
جنوری ۲۰۱۷ - ستمبر ۲۰۱۷ | Lahore, Pakistan

1- Create an inspiring team environment with an open communication culture.
2- Set clear team goals.
3- Delegate tasks and set deadlines.
4- Oversee day-to-day operation.
5- Monitor team performance and report on metrics.
6- Motivate team members.
7- Discover training needs and provide coaching.
8- Listen to team members’ feedback and resolve any issues or conflicts.
9- Recognize high performance and reward accomplishments.
10- Encourage creativity and risk-taking.
11- Suggest and organize team building activities.
12- Make plans to boost up sales.

کمپنی کا لوگو
Customer Support & Verification Officer
1n1 Solutions
مارچ ۲۰۱٦ - ستمبر ۲۰۱۷ | Lahore, Pakistan

1- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2- Opens customer accounts by recording account information.
3- Maintains customer records by updating account information.
4- Resolves product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting
customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer
information.Contributes to team effort by accomplishing related results as needed.
6- Verify new sales and make them ready for further process.

کمپنی کا لوگو
Sales Executive
Future Now (Pvt) Limited
اکتوبر ۲۰۱۵ - مارچ ۲۰۱٦ | Lahore, Pakistan

1- Answering incoming phone calls and place order for fast food.
2- Answering the questions about products and suggesting them the best deals.
3- Maintain call quality as well as sales daily and monthly sales.

تعلیم

University of the Punjab
بیچلرز, بیچلرز ان آرٹس, B.A‎
English
درجہ A+
2014
B.I.S.E LAHORE BOARD
انٹرمیڈیٹ / اے لیول, انٹرمیڈیٹ ان کامرس, I.Com‎
Accounting, Economics, English
درجہ B+
2011
B.I.S.E LAHORE BOARD
میٹرک / او لیول, سائنس, Matriculation‎
Biology, Chemistry, Physics
درجہ C
2009

پیشہ ورانہ مہارتیں

ابتدائی Certified Service Representation
ابتدائی Sales Executive
متوسط Tbricklaying

زبانیں

ماہر انگریزی
ماہر اردو
ماہر پنجابی