A highly motivated and experienced Customer Service Advisor with more than two years in a
variety of Customer Support Departments. Focused on providing a first class customer
experience and resolving any queries, complications or issues that may arise. An excellent
telephone manner and enthusiastic approach combined with a genuine warmth and dedication
to customer satisfaction inspires confidence in the customer and among colleagues.
1- Create an inspiring team environment with an open communication culture.
2- Set clear team goals.
3- Delegate tasks and set deadlines.
4- Oversee day-to-day operation.
5- Monitor team performance and report on metrics.
6- Motivate team members.
7- Discover training needs and provide coaching.
8- Listen to team members’ feedback and resolve any issues or conflicts.
9- Recognize high performance and reward accomplishments.
10- Encourage creativity and risk-taking.
11- Suggest and organize team building activities.
12- Make plans to boost up sales.
1- Attracts potential customers by answering product and service questions; suggesting information about other products and services.
2- Opens customer accounts by recording account information.
3- Maintains customer records by updating account information.
4- Resolves product or service problems by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining
the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
5- Maintains financial accounts by processing customer adjustments.Recommends potential products or services to management by collecting
customer information and analyzing customer needs.Prepares product or service reports by collecting and analyzing customer
information.Contributes to team effort by accomplishing related results as needed.
6- Verify new sales and make them ready for further process.
1- Answering incoming phone calls and place order for fast food.
2- Answering the questions about products and suggesting them the best deals.
3- Maintain call quality as well as sales daily and monthly sales.