Cisco Certified Network Associate with extensive and diverse experience in IT Field, good knowledge of computer programs, networks and techniques of website construction, well experienced in social media page management, Highly proficient in Microsoft Excel and Microsoft Word.
· Designing, configuring and testing networking software, computer hardware, and operating system software.
· Replacing faulty network hardware components when required.
· Troubleshooting, diagnosing and resolving hardware, software, and other network and system problems.
· Performing disaster recovery operations and data backups when required.
· Coordinating computer network access and use.
· Conferring with network users about solving existing system problems.
· Maintaining, configuring, and monitoring virus protection software and email applications.
· Monitoring network performance to determine if adjustments need to be made.
· Provide technical assistance to office staffs as needed.
· Configure computers for new users.
· Supervise and process help desk support requests.
· Assist in software and hardware upgrades.
· Assist in maintaining Internet service.
· Generate email and network accounts for new users.
· Coordinate with Manager to set user access, permissions and roles to prevent unauthorized access.
· Report any repairs and maintenances to Manager IT Deptt.
· Generating invoices and mailing them to clients.
· Contacting clients and confirming receipt of invoices and asking for payment.
· Maintaining records of invoices posted, payment collected, and change in address of clients.
· Match payments to invoices.
· Preparing vouchers and receipts as required. Organizing and maintaining files and records.
· Reconcile records with internal company employees and management. Assist in month end reporting procedures.
· Investigating questionable data.
· Maintain, expand, and scale websites of the company.
· Update blogs of company.
· Update Facebook pages of the company.
· Integrate back-end data.
· Develop functional web applications.
· Update records of company employees. Maintain and update data of company staff.
· Assist in maintaining Internet service.
· Report any repairs and maintenances to Manager.
· Provide technical assistance to office staffs as needed.
· Support technical staff in events.
· Edit and maintain ads on websites and Facebook pages of the company
· Prepare execute lesson plans, assigning tasks, and evaluating student work and progress.
· Develop course syllabus, assess, supervise, and motivate students.
· Design, facilitate, and teach the computer instruction component.
· Conduct group training sessions.
· Determine and troubleshoot technology services for staff.