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خلاصہ
Secure a responsible career opportunity to fully utilize my training and skills, while making a significant contribution to the success of the company. A highly organized and hard-working individual looking for a responsible position to gain practical experience.
تجربہ
Brand Manager
· Lead the execution of marketing programs from start to finish, leveraging internal support and driving collaboration.
· Present ideas and final deliverables to internal and external teams, and communicate with seniors about marketing programs.
· Maintains product database with product numbers, descriptions, and pricing information, adding new products and assigning product numbers.
· Work with developers to improve website.
· Research market in order to discover new trends and technologies in order to improve website performance.
E Commerce Manager
· Update stock on website.
· Order confirmation and order fulfillment.
· Following up new business opportunities and setting up meetings.
· Help and coordinate vendor processes and methods to approve vendors.
· Troubleshoot all vendor problems and present to management as required.
· Providing management with feedback.
· Effectively supervised staff of 7 personnel by implementing company policies, protocols, work rules and disciplinary action.
· Resolved all vendor and account problems efficiently.
Live Chat Expert
· Respond to customer queries in a timely and accurate way, via phone, email or chat.
· Identify customer needs and help customers use specific features.
· Update our internal databases with information about technical issues and useful discussions with customers.
· Monitor customer complaints on social media and reach out to provide assistance.
· Inform customers about new features and functionalities.
Follow up with customers to ensure their technical issues are resolved
