خلاصہ

• Energetic and results-driven professional with more than a decade of experience in customer service arena. Track record of conferring with customers by telephone or in person to provide them with information regarding products or services. Expert in taking or entering orders, creating/canceling accounts and obtaining details of complaints. Familiar with principles and processes of customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Bilingual: English/Spanish.
• Responsible and dependable Customer Service Representative with many years’ progressive experience with different companies across Texas. Highly skilled in performing office support duties such as providing information to the public, receiving payments and addressing customer complaints. Demonstrated ability to ensure that appropriate changes are made to resolve customers’ problems and refer customer grievances to designated departments for further investigation. Proficient in Autodialing systems such as Predictive dialers and automated attendant systems. Areas of expertise include:
– Customer relationship management
– MS Word, Excel, PowerPoint
– Customer account creation
Comprehensive knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription and designing forms. Solid interpersonal and communication skills. Committed to remain constantly aware of customer activity to ensure a safe and secure shopping environment. Excellent communication, problem solving and time management skills along with prior cash handling experience. Trained in different sub-fields of Customer Service industry.
Financial Planning and Strategy, Marketing Concepts, Positioning, People Management, Territory Management, Sales Planning, Competitive Analysis, Understanding the Customer, Product Development, Client Relationships, Creative Services.