• Design, organize, modify, and support an organization’s computer systems, including operating systems, business applications, security tools and user hardware (laptops, PCs).
• Responsible for the maintenance, configuration of network servers, and virtualization.
• Install and upgrade computer components and software, manage virtual servers.
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions.
• Responsible for capacity, storage planning, and database performance.
• Quickly resolve any system failures and troubleshoots issues.
• Upgrade and manage hardware and software.
• Research upcoming products, service protocols, and standards in support of systems software procurement and development efforts.
• Install and configure local area networks (LANs), wide area networks (WANs), and network segments and servers, such as file servers, VPN gateways, and intrusion detection systems.
• Ensure an uninterrupted internet connection and manages mail servers for sending and receiving emails and file servers for saving and managing data.
• Oversee system performance and report generation.
• Manage user accounts, credentials, permissions, access rights, storage allocations, and active directory administration.
• Lead process improvements and modifications.
• Secure system integrity from any breaches or viruses and play an essential role in risk-mitigation planning, including creating backup plans, safeguards for data, user security policies, and identity management.
• Ensure high-level security and efficiency resulting in 100% output.
• Develop and execute backup and recovery plan.
• Offer technical support and training for staff.
• Emails Servers.
• Managing Firewall.