Ten years working experience from 2011-2020 with PIA Speedex Courier services

Two years experience as Customers service assistant from Aug 2011 to Dec 2012
Six years experience as customer service Incharge from Dec 2012 to Dec 2018
One years experience as Admin / HR Assistant from Jun 2019 till yet (2020)

Current Duties & responsibilities :

HR administrative assistant to perform a variety of personnel-related administrative tasks ,
maintain employee records (soft and hard copies)
Update HR databases (e.g. new hires, separations, vacation and sick leaves)
Assist in payroll preparation by providing relevant data, like absences, bonus and leaves
Prepare paperwork for HR policies and procedures
Process employees requests and provide relevant information
Coordinate HR projects, meetings and training seminars
Collaborate with the Recruiter to post job ads on careers pages and process incoming resumes
Manage the department telephone center and address queries accordingly
Prepare reports and presentations for internal communications
Provide orientations for new employees by sharing on boarding packages and explaining company policies.

Customer service team lead Duties & responsibilities:

Facilitating customers queries.
Tracking the shipments of customers and constant follow up.
Handling customer queries regarding non deliveries of their booked shipments.
Out bound pending consignments handling with coordination to origin staff.
Taking prompt actions regarding the complaints of the customers.
Maintaining in bound/out bound shipments record.
Passing information to destinations via e-mails for special/priority shipments.
Email correspondence with entire network maintaining file records
Awarded the AppreciationAwarded the appreciation letter to me from Speedex Management in 2013 for my best working.
Awarded the appreciation letter to me from Speedex Management in 2016 for my best working.Awarded the appreciation letter to me from Speedex Management in 2017 for my b