خلاصہ

Enthusiastic and dedicated professional with a strong commitment to continuous learning and maximizing productivity in all assigned tasks. Possesses a proactive approach to acquiring new skills and a steadfast determination to perform with utmost efficiency. Demonstrates excellent listening skills and exhibits patience in interpersonal interactions. A passionate worker who approaches every task with dedication and strives for excellence. Committed to contributing positively to the work environment while continuously seeking opportunities for personal and professional growth.

پراجیکٹس

Covid Vacination Center

تجربہ

کمپنی کا لوگو
Sr. ERP Support Consultant
Oscar POS
جولائی ۲۰۲۲ - موجودہ | Karachi, Pakistan


providing support for oscar point of sale, which is used by retail and restaurant sector.
inventory management, recipe management, sales management, manufacturing, user management
managing client through the email and whatsapp group
giving support to the clients by connecting on anydesk and team viewer.
sharing details and request of clients with development team.
testing of the new features .
giving training to the clients through anydesk , zoom, google meet or rarely by visiting to them.
multiple task which I do from both back-end and front end.
coordinating with the integration partners.
making of the SOPs (which was not practised earlier)
Document created by me for KDS (Kitchen Display System), Table Reservation Sytem, MPS (Tablet orderning), Franchises and franchise module.
manging support team along with managing their shifts.
Clickup for Task Creation of the Deveolpment team.
Coordination with the Integration Partners (Blink,Indolj,Power BI,QuickBooks)
Accessing multiple linux based servers where software deployed, checking the logs, deploying the Software for clients through Django selecting webserver where have to deploy application, adding cname for the deployment in nginix file, running cron jobs from the server, postgress for cleaning tables to make new deployment and many more day to day technical or functional tasks

کمپنی کا لوگو
Helpdesk Engineer
Engro Corporation Limited (Inbox)
نومبر ۲۰۲۱ - جولائی ۲۰۲۲ | Karachi, Pakistan


Looking Compalints through JIRA Portal on ticket locking system.
laptop configuration both windows and mac OS.
login to domain of the organization.
Maintaing record of offical and rental assets (S.No, Username, Computer name).
LAPS
Coordination between different departments (network,system,SAP etc)
coordination wth different vendors (shahnawaz and Technology mart 
for windows and for mac mediacenterPK and future tech)
Work from home support remotely through anydesk software.
Boardroom Testing and arrange meetings for executives and users.
and Huwaei IDEA HUB setuped.
Multiple wlan\'s for executive, coventional and guest.
Bitlocker encryption to the drives and confirming it by system team
that they recieved key.
Fortinet (forticlient VPN) installation to the user for work from home.
2FA Microsoft authenticator and Fortitoken mobile app for vpn client connection.
mcafee antivirus Installation.
OneDrive and Dropbox to store data of user for preventation of data loss.
Coordinating with user by email, Microsoft Teams.
Time Sheet, warranty sheet, assets sheet.
Office 365 installation and support
Desktop Central Installation
Engro Fertilizers · Engro Energy · Engro Polymer · Engro Elengy · Engro Eximp FZE · Chemicals giving support of IT to all the subsidiaries.
Dolmen mall clifton, Ocean Tower, Dawood Center, Port Qasim
MacOS Installation 
SAP Installation with Connection making and coordination with SAP team regarding users issues.
Guest house , KSBL , Marriot hotel and at multiple venue give IT support for Events and meetings.

کمپنی کا لوگو
IT support engineer
Poverty Eradication Initiative (PEI)
دسمبر ۲۰۱۹ - نومبر ۲۰۲۱ | Karachi, Pakistan


upgrading laptops and systems.
hardware troubleshooting.
rj-45 & i/o making + cable laying.
network switch replacement with default settings.
class b network for old building & and class c network for new building setup on
mikrotech router.
hmis software support web based made with php.
biometric machine and ticketing system software and machine support
coordination with different teams & vendors.
installed esxi os on servers.
static ip + dynamic ip.
unifi access point set up
printer installation with windows issue diagnosis.

تعلیم

Onwire Computer Education
سرٹیفیکیشن, ‎
AWS, Linux, Git, Docker, Kubernetes, Jenkins, DevOps Level 1
مکمل
2024
University of Karachi
بیچلرز, بیچلرز ان آرٹس, B.A (Externals)‎
Arts
فی صد 55%
2022
New Fazaia Intermediate CollegeFaisal
انٹرمیڈیٹ / اے لیول, , ‎
Pre-Engineering
2018
MIDasia Foundation Academy School
میٹرک / او لیول, , ‎
Computer Science
فی صد 71%
2014

پیشہ ورانہ مہارتیں

متوسط Analytical Skills
متوسط Cisco Get connected
متوسط Cisco Networking Essential 2.0
متوسط Cooordination Skills
ماہر Coordination Abilities
ماہر Customer Relationship Management
ماہر Customer Service Skills
متوسط Desktop Support
ماہر Documente Maintenance
متوسط Fluent in English
متوسط Hardware Command
ماہر Hardware Installation
ماہر Hardware Troubleshooting
متوسط IT Installation
متوسط IT Support
ماہر Knowledge Of Windows 7-10
ماہر Lab Equipment Maintenance
متوسط Mac OS X
ماہر Multitasking Skills
ماہر Problem Solving Skills
ماہر Technical Troubleshooting

زبانیں

متوسط اردو
متوسط انگریزی

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