Responsibilities:
 Provide technical assistance and support of 80+ network node, monitor and maintain call center
equipment in addition to troubleshooting any type of issues related to computer systems,
software, and hardware.
 Managing Calls Hunting of Toll Free numbers, ZONG PRI & group policies through Panasonic TDE-
600 PBX.
 Management of CCTV cameras including DVR Installation, Remote Monitoring.
 Bandwidth Management, network security including firewall by using Mikrotik Router.
 Complete LAN Management, Deployment and troubleshooting.
 Cable patching and ensure connectivity from MDF.
 Perform backups and disaster recovery operations.
 Installation, Configuration and troubleshooting of Microsoft Windows 7, 8.1 & Windows Server
2008 r2 and Install computer peripherals for users.
 Attendance Machine record maintenance and reporting.
 Performing tasks effectively and troubleshooting network issues for prompt resolution to ensure
maximum possible service availability and performance.
 Providing regularly reports of IT operations support activities to management for review and
decision making.
 Coordinate with software developer and Asterisk Developer for launching new VoIP solution.
 Managing social Media Team including SEO and Graphics Designer
 Manage Magento website content.
Projects:
 Develop a Social Media Team including SEO and Graphics Designer.
 Implement CIR (Internet Services) with best possible rates.
 Currently working on VoIP solution with new CRM for call center.
 Perform additional task as Assistant Manager Operations to improve call center operations.

 Implement the concept of Sales Quality Assurance Dept. (SQAD) to enhance the sales and
Installation quality and enhance customer experience.
 Increasing the efficiency of the complaint resolution by reducing the TAT
Experiences and Projects  Advocate the Network Relocation Project to address coverage and capacity issues by relocating
sites in liaison with the Technical and Engineering Team.
 Coordination with Technical on Decline sites, Coverage issue and Network issue.
 Planned and implemented the reporting mechanism for CRU, Installation and KPI’s related to end
users.
 Bach end audit, Focused on Customer retention by resolved the complaints and technical issues.
 Verifying Technical KPIs and provide Field Technical Support enhance customer experience.
 Training and Development of various Channel/Field Staff.
 Performing additional tasks or duties as assigned.

Responsibilities:
 Hosted a domain with Windows server or Linux server.
 Domain migration from one server to another server
 Front line Support via live chat and telephones, diagnose the problem, resolved the issues
related to the domains e.g. Quota issue, bandwidth, backup required, shifting a mail account or
domain to another server, mailing problem, modification, DNS changing.
 Data shifting from one server to another through remotely access. etc.
 Provide technical support for level one escalation issues via helpdesk.
 Resolve the server issues by remote access
 Experience with web hosting Control panel, Parallel Plesk panel.

Responsibilities:
 Validate, resolve and follow up for BSS related issues in the network
 Carry out BSS activities at regional level and provide support to subcontractors to ensure
network stability.
 Provide onsite support to NOC for Lev-2 issues.
 Ensure that committed Grade of Service (GoS) is met by vendors
 Take innovative measures to diagnose and highlight quality issues in the network
 Handle faults in order to ensure a continuous operation of the network
 BSS installation, commissioning and Acceptance Test
 Responsible for installation, preventive and corrective maintenance.