Ensure all processes are followed as per Branch Operations, KYC/AML policy, while ensuring Compliance and TATs are met.Ensure, manage, and supervise over-the-counter services in the branch to achieve timely and accurate processing of customer financial transaction.Ensure that all regulatory reportings submitted on timely basis to avoid non-compliance at all levels.Accountable for reconciliation of Inter Branch Transaction Supervision /Cross Branch Transactions and Internal Control to effectively support the front-line of the branchEnsure all processes are performed as per bank policies to achieve best satisfactory audit ratings.Overall accountability of General Banking Including Account Opening, Cash Department, Clearing Department, Remittances Department, Term Deposit, ATM Operations & OthersCoordination with branches & Head Office on matters related to Operations, Treasury, Credit Administration, Finance, Administration, and Information Technology Department.Supervise Initialization and End of the Day of the banking application.Provide guidance and recommendations to support the resolution of all customer cases to improve overall customer experience.Ensure liaison with all branch stakeholders for the overall growth of business for the branchResponsible for ensuring all customer grievances are resolved efficiently and according to customer satisfactionAccountable for maintaining proper upkeep / maintenance of the branch to provide a comfortable look and feel to customers and staff.Lead the Branch Operations team to set individual objectives, review performance appraisals and provide on-going feedback on a formal basis.Implement technological and procedural changes introduced by the Head Office the department to ensure higher efficiency and better quality of service.Responsible for any additional task assigned by the line management.

Account opening
Clearing
Cheque books and atm operations
Stop payment of cheques
Customer requests/ Dormant activation
Remittances
Fund transfer

Customer Service
Banking operations
Credit operations
Trade operations
AntiMoney laundering
Kyc cdd