Team lead customer support

For an intenational client

CSR

• Work with company CEO and HR Manager to strategically plan HR initiatives that will benefit company and encourage more efficient and beneficial work from employees
• Working with recruitment agencies to source for candidates for specific job positions
• Recruit, screen, interview, hire and dismiss employees as necessary, following all HR processes and procedures
• Direct all hiring and training procedures for new employees
• Managing workplace safety issues
• Managing Employee data in employee profiles and in soft copy
• Continually educate employees on company policies (including sexual harassment, appropriate dress and social media permissions etc.) and keep employee handbook current
• Monitor employee progress and stay abreast on company climate and culture, ensuring it stays positive and productive
• Coordinate and direct work activities for managers and employees
• Foster cross functional relationships and ensure managers and employees are properly connected
• Handling the full and final settlement of the employees
• Regularly meet with employees for progress reviews and assessments discussing any problems or grievances they may have
• Attend to employee complaints and work to resolve conflicts
• Promote a positive and open work environment where employees feel comfortable speaking up about issues
• Manage and supervise other HR staff, ensuring they are assigned and carry out proper tasks
• Understand and adhere to all pertinent labor laws
• Administer Admin department and manage office inventory

Internship

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