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خلاصہ
I am a business graduate with over a decade of hands-on experience in the cold-calling/telemarketing industry. My expertise lies in telesales, where I worked as an agent in the deregulated energy market of the UK. Currently, I am serving as a Motor Insurance Advisor in an insurance brokerage firm.
I thoroughly enjoy interacting with new people, am a quick learner, and always eager to learn about new business products and opportunities in different markets. With my proficiency in Microsoft Office and Google spreadsheets, I am computer literate. I am also familiar with various customer relationship management (CRM) software, including Suite CRM, Insly, and 3CX.
تجربہ
Insurance Advisor- Motor Renewals
Identify and analyze clients' motor insurance renewal needs
Offer expert advice on suitable motor insurance renewal policies and coverage options
Conduct market research to identify the best insurance policies available for clients' renewal needs
Work with insurance providers to negotiate competitive premiums and coverage options for clients' renewals
Build and maintain strong relationships with clients to ensure ongoing customer satisfaction and loyalty
Process policy renewals and follow up with clients to ensure timely payment and policy renewal confirmation
Provide ongoing support to clients throughout the policy renewal period, including claims management and policy amendments
Keep up-to-date with the latest insurance industry developments and regulations
Meet sales targets and other performance metrics for motor insurance renewals
Call Desk Executive
Answering inbound calls and messages from clients in a timely and professional manner.
Providing information and assistance to clients regarding insurance products, claims, cancellations, and complaints.
Understanding and communicating the policies and procedures of the company clearly and accurately to clients.
Recording all interactions with clients in the company's customer relationship management (CRM) system.
Identifying and resolving customer complaints and issues to ensure client satisfaction.
Coordinating with other departments and teams to ensure prompt and accurate resolution of client inquiries and issues.
Keeping up-to-date with the latest insurance industry trends, products, and services.
Providing feedback to management on ways to improve customer support and overall customer experience.
Handling administrative tasks related to customer support such as data entry, generating reports, and updating client records.
Maintaining a positive and professional attitude when dealing with clients, even in challenging situations.
Telesales Representative (TSR)
Started as TSR in telemarketing agency that worked for Utility Brokerage firm based in the UK, The duties & responsibilities includes:
Making 300 cold calls to UK's B2B SME Market
Offering Brokerage Services to business owners passing gate keepers -Generate Leads,
Make Follow ups, Get best quotes to win business
Accomplishments:
-Achieved title "Agent of the Month" -
Promoted to sales closer in April 2018 -
Provided training and coaching to new entrants/agents.
-Achieved Team Targets to win tours/trips and dinners.
Reasons to quit:
Pandemic covid19.
