خلاصہ

Had worked with Qubee (Augere Pvt Ltd) Broadband pakistan as a Customer Care Represrntative in islamabad/Rawalpindi from 2012 to 2017.

Here is an overview of my experience and key achievements working for this company.

Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Cash Handling.
Resolves product or service problems by clarifying the customer's complaint determining the cause of the problem selecting and explaining the best solution to solve the problem expediting correction or adjustment following up to ensure resolution.
Maintains financial accounts by processing customer adjustments.
Maintain stock, supplies and inventories.
Reconcile sub ledger balances with General Ledger.
Handling daily walk-in customers for sales, Problem Solving and Customer Retention.
Post sales support.
Sale Lead generations through existing customers.
Sales audit.
Promptly informs immediate supervisor of all pressing issues and takes prompt corrective action where necessary or suggests alternative courses of action.
Meet company target for churn and reduce order fallout and improve customer loyalty by enabling continuous improvements throughout.
Keep monthly analysis of billing, Recon, New Sales, package conversion, Device conversion and provide presentation to RMCC (Regional Manager Customer Care).

Working as Customer Sales Executive

Optix Broadband (Multinet Pakistan Pvt Ltd) Feb2017-till date
http//www.optix.pk
Here is an overview of my experience

Responsible for identifying new sales opportunities setting appointments and generating revenue.
Responsible for assigned sales target (Monthly, quarterly & annually.
Responsible for keeping an active sales funnel and providing monthly progress reports to management.
Maintain good relationship with clients.