خلاصہ

Graduate with good academic record and professional experience in customer services, administration, sales and management. I am confident, self-motivated and ambitious individual with proven leadership and organisational skills, seeking an opportunity to utilise and enhance my personal and technical skills acquired by my education and professional career towards the company´s benefit and for my own satisfaction.

تجربہ

کمپنی کا لوگو
Universal Claims Specialist
Ibex Global, Islamabad
نومبر ۲۰۱۸ - اپریل ۲۰۱۹ | Islamabad, Pakistan

• Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
• Responded to all customer inquiries thoroughly and professionally.
• Built long-term customer relationships and advised customers on purchases and promotions.
• Answered customer questions about product availability and shipment times.
• Effectively managed high volume of inbound and outbound calls
• Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
• Documented all customer inquiries and comments thoroughly and quickly.
• Managed wide variety of customer service and administrative tasks to resolve customer issues quickly and efficiently.
• Answered customer telephone calls promptly and in an appropriate manner.

کمپنی کا لوگو
Raees ul Ahrar College Dhirkot Azad Kashmir
Admin Officer
مارچ ۲۰۱۸ - اکتوبر ۲۰۱۸ | Bagh, Pakistan

• Formulation and implementation of college regulations and policies
• Administration and coordination of student recruitment, examinations and assessment activities
• Preparation of regular financial and administrative reports
• Management of student support centre along with staff and parents meetings in a timely and courteous manner
• Handling of all the calls and visitors professionally and efficiently

کمپنی کا لوگو
Travel Consultant
Travelhouseuk Islamabad
جولائی ۲۰۱۷ - مارچ ۲۰۱۸ | Islamabad, Pakistan

• Developed and maintained outstanding relationships with clients and exceeded their expectations for customer
service while securing their travel arrangements.
• Carefully listened to and assessed clients' needs in order to create a match for their vacation plans.
• Utilized excellent verbal and written communication skills and maintained professional, positive demeanour
• Continuously demonstrated exceptional organizational skills with ability to multi-task.

کمپنی کا لوگو
Assistant Engineer
COWI UK Limited, United Kingdom
نومبر ۲۰۱٦ - فروری ۲۰۱۷ | Derbyshire, United Kingdom

• Identification & evaluation of site geology from online and printed sources
• Data Management and manipulation of geotechnical data pertaining to Wales tunnels.
• Zone of Influence calculation for the Wales tunnels
• Assistance of civil and tunnel engineers with the geological input for structure designs

کمپنی کا لوگو
Customer Services Manager
Mr. T’s Pizza Heanor
ستمبر ۲۰۱۵ - نومبر ۲۰۱٦ | Derbyshire, United Kingdom

• Managed and Handled the Customers through inbound and outbound calls
• Effectively managed and obtained the food orders from customers through calls and face to face
• Handled customers professionally and acted on their feedback in a best viable way

کمپنی کا لوگو
Customer Service Representative & Team Manager
AT LAW Communications, Rawalpindi, Pakistan
دسمبر ۲۰۱۳ - اگست ۲۰۱۵ | Rawalpindi, Pakistan

• Effectively managed a high volume of inbound and outbound customer calls.
• Answered a constant flow of customer calls.
• Addressed and resolved customer complaints empathetically and professionally.
• Gathered and verified all required customer information for tracking purposes.
• Defused volatile customer situations calmly and courteously.
• Accurately documented, researched and resolved customer service issues.
• Competent on customer service management systems and databases.
• Managed customer calls effectively and efficiently in a complex, fast-paced and challenging call centre environment.
• Managed high call volume with tact and professionalism.
• Prepared reports and communication for senior management and clients.
• Oversaw call centre employees to ensure customer satisfaction goals were consistently met.
• Conducted performance reviews for all Customer Service Representatives to reduce resolution time and improve customer satisfaction rates.
• Acted professionally and patiently when addressing negative customer feedback.
• Managed call centre from initial start-up to full operational status.
• Improved call centre functionality and service capacity by resolving customer complaints efficiently and quickly.
• Developed all process controls and metrics for daily management of the call centre.
Projects:
• Injury Claims
• Training of new Hires

تعلیم

University of Derby
ماسٹرز, ماسٹرز ان سائنس, MSc Applied Petroleum Geoscience‎
Petroleum Geology and Geotectonic, Petroleum and Gas Technology
فی صد 70%
2016
University of Azad Jammu and Kashmir (AJK)
بیچلرز, بیچلرز ان سائنس, Applied Geology‎
Geology
CGPA 3.3/4
2013

پیشہ ورانہ مہارتیں

1 yearAdministration
ایک سال سے کمArc GIS software
1 yearbusiness analysis
2 سال CRM
3 سال Customer Service Management
3 سال Customer Service Representatives
4 سال Geological mapping
2 سال Hiring And Team Building
1 yearkingdom suite
5+ سال Leadership qualities
1 yearManaging Small Teams - 1 to 5 People
5+ سال Microsoft Office Suite
1 yearMIS
1 yearPetroleum Geoscience
ایک سال سے کمSalesforce
1 yearSalesforce.com

زبانیں

ماہر پنجابی
ماہر اردو
ماہر انگریزی