This is foundation UK biased company founded in 1985 which is dealing of mental health clients all over the UK.
 
My job responsibilities to provide backend support to make sure that they are performing their tasks on time and monitor software 24/7 from Lahore office backend.
 
I worked on different modules like medical, house progress report, medical appointments or client, house task management…
 
 So it’s all about customer services and sometime approach hire management throw email or on call if there is major incident or accident took place.
 
Cross checking incident or accident email and after verification logged into system.

·         I got health & safety knowledge from MAJID AL FUTTAIM MOE
 
·         Prepare work permit for company’s contractor
 
·         Checking companies trade license before allow work
 
·         Check out building safety and security
 
·         I provide safety induction training to fit out work contractors
 
·         Apply safety rules check & balance person safety equipment’s PPE
 
·         F&B inspection, shop & shop storage Mall lobby area inspection monthly
 
·         keep checking dangerous and hazards areas to make sure guest safety
 
·         Prepare necessary instructions for each company staff
 
·         Arrange safety trainings for staff time to time
 
·         Face any trouble and difficulty with full confidence
 
·         Take quick decision in emergency situation like fire, customer verbal conflict
 
Physically violation, Bomb threat & target killing emergences

This was a UK based call center where I was designated as a closer.
I was insurance claim advisor and closer.
Take all nassery details and enter into system.
Provide a magnificent customer and provide  complete satisfaction throw the call.

·         Keep records of customer interactions & transactions
 
·         Deal directly with the customer either by telephone or        face   to face
 
·         Record details of inquiries, comments and complains
 
·         Keep smile & good ethics while dealings customer
 
·         Obtain and evaluate all relevant information to handle product &              services inquiries
  
·         Able to manage multiple assignments and task
 
·         Exceptional communication skills that help in maintaining good relations with the clients
 
·         Find out solution of the customer problems & provide them satisfaction with trust
 
·         Try to read customer thought where I can provide them good customer service
 
·         Motivation of the guest with use company instructions & rules
 
·         Introduced concept of Monthly Review Meetings with each export market to ensure shipment related issues are highlighted and discussed to reach a mutual resolution.
 
·         Led customer satisfaction survey for customers to understand opportunity areas for further development