Executive Professional with 8+ years of experience as a Sales and Customer Support Executive previously working in recovery & collection.
Sell a variety of insurance products to individuals and businesses
Customize insurance programs to suit individual customers, often covering a variety of risk.
• Verify information of the overdue liabilities of the respective clients.
• Contact clients and debtors by Telephone/Email or in person to determine reasons for overdue payments and establish appropriate strategies.
• Approve negotiation details of the clients.
• Organized records and documentations of the clients for future reference.
• Generate payments from contact debtors.
• Arrange field visits to locate customers and collect payments.
• Tracing customer information and updating all the information on the system.
• Locate and notify debtors of delinquent accounts by email, , telephone, or personal visits in order to solicit payments.
• Accurately and sensibly explain the consequences of non-payment, including any legal remedies that may be exercised by the company or agency seeking payment.
• Investigate whether the debtor has changed their residential address without informing the creditor.
• Propose and initiate a repayment plan in accordance with creditor policies.
• Negotiate credit extensions when necessary.
• Coordinating with the clients for solving customer queries.
• Perform various administrative functions for assigned accounts, such as recording address changes and purging the records of deceased debtors.
• Achieving individual and team targets
• Online Trading in International Currencies and Commodities on customer behalf.
• Giving presentations to the clients about the business plans in commodities and currencies
• Grow business revenue by making new clients
• Calls customers and let them know about business plans about investments
• Inbound and Outbound campaign from USA for different service providers for internet, cable telephone and home security
• Make outbound calls to prospective and existing customer to provide them with information on new products, discounts and service.
• Deliver prepared scripts regarding a service or product, building up on the information as the conversation progresses
• Assist the prospective and existing customers and use our strong communication skills to sale products to the customers
• Assist the prospective and existing customers and use our strong communication skills to sale products to the customers
• Making sales of new Products and services to customers on call