To seek a job with a globally competitive environment on challenging assignments that shall yield the twin benefits of both job satisfaction and a professional growth.
Responsibilities: Manage day-to-day operations activities and managing workflow after sales.- Co ordination with sales team regarding sales and after sales issues and provide resolutions with time deadlines.- Align customers site visit, Fabrication and Installation work.- Handle bank finance customers with complete closing of sale and after sale work.- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.- Resolve the customers complaints issues during installation.- Excellent knowledge of net metering process of K- Electric customers for Residential, Commercial and Industrial.- Prepare Sale Proposal, Quotation and Invoices for residential , commercial and Industrial customers.- Handle company documents with QMS.- Prepare documents for Bids/ Tenders.- Hire and train new staff in Operation department.- Can work and perform duties of manager in case of unavailability of manager
Supervise day-to-day operations activities and managing workflow within the department.
Troubleshoot and identify solutions to resolve customer issues through phone, email and chat and also visit if needed.
Provide prompt and accurate feedback to customers.
Following up & reporting on Cases - Fast, accurate and up-to-date follow-up, Depending on status.
Maintain knowledge of monitoring systems including setup of new sites and basic troubleshooting.
Lead, motivate, and support team within a time-sensitive and demanding environment.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Ensure proper recording and closure of all issues, Prepare accurate and timely reports.
Hire and train new field technician and customer service agents.
Provide accurate, valid and complete information by using the right tools like sales force and CRM ERP.
Can work and perform duties of manager in case of unavailability of manager.
Worked as “Officer – Donor Services, Resource Mobilization”, May 2016 – Sep 2017.
Leading retail donors’ category throughout Pakistan, ensuring maximum donations.
Responsible for executing, monitoring and analyzing fund raising activity, such as Zakat campaign.
Responsible for creation of accurate receipts against the all donation received from domestic and international.
Responsible for proper allocation of funds on Customer Relationship Management (CRM).
Responsible for management and communication with the retail donor portfolio (M1 & M2 donors via postal mail, walk-in, credit card, direct deposits, online transfers & donation boxes).
Developing relationships with donors, identifying new potential donors and nurturing relationships.
Managing the mode of payment & reconciliation of funds with finance department.
Proper record keeping.
Managing& monitoring of Supporter strips for major donor.
Plan and schedule projects, estimate time and materials, supervise subordinates, maintain records and files and prepare reports.
Plan and supervise the work of electricians.
Determine procedures for maintenance, installation, modification and repair of electrical assignments.
Implementation of ISO 9001:2008, work permit systems and HSE SOPsExamine electrical services for proper working procedures.
Effective utilization of resources & man-power management.
Assist contractors on jobs.