خلاصہ

To seek a job with a globally competitive environment on challenging assignments that shall yield the twin benefits of both job satisfaction and a professional growth.

تجربہ

کمپنی کا لوگو
Sales Support Support
Beyond Green Solar Solutions
دسمبر ۲۰۲۱ - موجودہ | Karachi, Pakistan

Responsibilities: Manage day-to-day operations activities and managing workflow after sales.- Co ordination with sales team regarding sales and after sales issues and provide resolutions with time deadlines.- Align customers site visit, Fabrication and Installation work.- Handle bank finance customers with complete closing of sale and after sale work.- Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.- Resolve the customers complaints issues during installation.- Excellent knowledge of net metering process of K- Electric customers for Residential, Commercial and Industrial.- Prepare Sale Proposal, Quotation and Invoices for residential , commercial and Industrial customers.- Handle company documents with QMS.- Prepare documents for Bids/ Tenders.- Hire and train new staff in Operation department.- Can work and perform duties of manager in case of unavailability of manager

کمپنی کا لوگو
Customer Support Executive
EcoEnergy Solution Pvt Ltd
دسمبر ۲۰۱۷ - اکتوبر ۲۰۲۱ | Karachi, Pakistan

Supervise day-to-day operations activities and managing workflow within the department.
Troubleshoot and identify solutions to resolve customer issues through phone, email and chat and also visit if needed.
Provide prompt and accurate feedback to customers.
Following up & reporting on Cases - Fast, accurate and up-to-date follow-up, Depending on status.
 Maintain knowledge of monitoring systems including setup of new sites and basic troubleshooting.
 Lead, motivate, and support team within a time-sensitive and demanding environment.
Develop customer satisfaction goals and coordinate with the team to meet them on a steady basis.
Ensure proper recording and closure of all issues, Prepare accurate and timely reports.
Hire and train new field technician and customer service agents.
Provide accurate, valid and complete information by using the right tools like sales force and CRM ERP.
Can work and perform duties of manager in case of unavailability of manager.

کمپنی کا لوگو
Officer- Resource Mobilization
The Citizens Foundation
مئی ۲۰۱٦ - ستمبر ۲۰۱۷ | Karachi, Pakistan

Worked as “Officer – Donor Services, Resource Mobilization”, May 2016 – Sep 2017.  


Responsibilities: 




Leading retail donors’ category throughout Pakistan, ensuring maximum donations. 


Responsible for executing, monitoring and analyzing fund raising activity, such as Zakat campaign. 


Responsible for creation of accurate receipts against the all donation received from domestic and international. 








Responsible for proper allocation of funds on Customer Relationship Management (CRM). 


Responsible for management and communication with the retail donor portfolio (M1 & M2 donors via postal mail, walk-in, credit card, direct deposits, online transfers & donation boxes). 


Developing relationships with donors, identifying new potential donors and nurturing relationships. 


Managing the mode of payment & reconciliation of funds with finance department.  


Proper record keeping. 








Managing& monitoring of Supporter strips for major donor. 



کمپنی کا لوگو
Trainee Engineer
Tuwairqi steel mill (Pvt) Ltd
جولائی ۲۰۱۴ - دسمبر ۲۰۱۴ | Karachi, Pakistan

Responsibilities:        
Plan and schedule projects, estimate time and materials, supervise subordinates, maintain records and files and prepare reports.
Plan and supervise the work of electricians.
Determine procedures for maintenance, installation, modification and repair of electrical assignments.
Implementation of ISO 9001:2008, work permit systems and HSE SOPsExamine electrical services for proper working procedures.
Effective utilization of resources & man-power management.
Assist contractors on jobs.

تعلیم

Quaid-e-Awam University of Engineering, Science & Technology
بیچلرز, BSc, ( BE ) Electrical‎
Electric Power and Control System, Energy and Power, Enginnering
2013

پیشہ ورانہ مہارتیں

متوسط Ability To Analyze Data
متوسط Account Management
ماہر Assignments Handling
ماہر Attention to Detail
متوسط Business Decision Making
ماہر Cab Controling
متوسط Case Presentation
متوسط Check Earthing State
ماہر Committed to Customer Services
ماہر Cricuit Breakers
متوسط Critical Thinking Skills
متوسط Customer Handling
ماہر Customer Satisfaction
ماہر Customer Satisfaction Management
ماہر Customer Services Operations
ماہر Data Management
متوسط Electric Power Management
متوسط Electrical Controls
متوسط Electrical Skills
متوسط Electrical Working
متوسط Excellent Communication Skills
متوسط Genset
ماہر Grid Station Management
متوسط Installation And Working Of Solar Inverter
ماہر Interpersonal Skills
ماہر Listening to Customers
متوسط Microsoft Excel
متوسط Microsoft PowerPoint
ماہر Operations Control
ماہر Outlook and Internet
متوسط Power Distribution System
متوسط Protection devices
متوسط Protection System
ماہر Quick in response
ماہر Receptionist Duties
ماہر Record keeping 
متوسط Relays
متوسط Sales Abilities
متوسط Sales Analysis
متوسط Sales Marketing Functions
ماہر Surge Protection
متوسط Team Work
متوسط Technical Skills
ماہر Transaction Record Management
متوسط Transformers
متوسط Written Oral Communication

زبانیں

ابتدائی ہسپانوی
متوسط پنجابی
ماہر سندھی
ماہر اردو
متوسط انگریزی