Gained distinction as a superior business and process analyst, contributing to organizational sales improvement using Tableau and Power BI by gathering and analysing data, preparing reports, and introducing process improvements throughout the reporting process. Having excellent analytical and technical skills, in addition to a keen ability to determine specifications and standards for reporting and maintaining data integrity.
A rich experience of implementing and providing LMS administrative and management support to corporate and local account managers and stake holders. Provided ongoing training data analysis for Learning & Development leadership team.
Developing weekly and monthly reports in sales enablement department for corporate sector.
Reporting using Tableau, Power BI, Excel, CRM and SharePoint.
Researched and responded to Sales Team and Executive inquiries about revenue.
Maintained weekly sales revenue summary and Executive rollup.
Developing monthly and yearly sales attrition report.
Prepared and created the monthly Price and Volume analysis.
Prepared and developed revenue and volume by category usage analysis.
Ensured all deliverables are made on time and within budget.
Ensured integrity of data in reporting systems and resolved discrepancies.
Provided high quality client service externally and internally.
Identify pedagogical objectives, appropriate supporting technologies and provide advice in course design and development.
Created an online training program to certify instructors in the use of the learning management system.
Increase quality in online courses by developing and implementing certification training.
Monitor participant workflow and behaviours throughout training and teaching.
Supervised and coordinated activities for Student Support Specialist for student orientations prior to the start of each semester.
Administer performance reviews to evaluate each participant's progress.
Use a variety of assessment tools and strategies to improve instruction methods Address all questions from training program participants.
Created online training courses for the learning management system. Assume ownership of all training program initiatives relating to the LMS.
Created online course template to expedite creation of a cohesive course design.
Major Achievements in first year:
Achieved an 13% increase in account managers retention rate by collecting and analysing performance data, compiling.
Researched, analysed and interpreted data for 200 account managers and strategized with executive team to double the lifetime value of account managers.
Increased account managers productivity rate by 48% within 6 months by collaborating with executive team in developing.

Viewed as an expert CRM Administrator, contributing to data management by handling customer support, monitoring business processes, training users on how to enter data into the system, and troubleshooting technical issues. Daily customisation and maintenance of Dynamic CRM instance with 2200 users ensuring data integrity.  
Provided trainings to CRM users through demo’s and one to one sessions.
Participated in trainings required to develop and maintain skills necessary to support end-users.
Prepared revenue budget and forecast analysis schedules to assist management.
Front end and unsupported customizations of CRM.
Provided support for MS Dynamics CRM 4.0/5.0 (2011), 2013, 2015 and 2016.
Troubleshoot end user problems.
Document tracking and monitored problems.
Performed Implementation, installation/deployment, automation and customization of CRM systems.
Integrated CRM systems with other tools.
Provided CRM, SSRS, and excel Reporting for top level management.
Conducted status and performance meetings with customers.
Assisted Global Service Desk (GSD) Engineers for second and third level support.
Arranged campaigns management like webinars and physical events.
Maintained customer information from different campaigns and imported them in CRM.
Assigned campaign responses by filling out survey responses to different Account Executives nationwide (USA).
Participated in the development of Processes and Procedures for the Global Service Desk department.
Performed Analysis and Support of the business application (Microsoft Dynamics CRM) and Microsoft Share Point Portal Server.
Managed the CRM related marketing, sales, customer support queries and the need of the human resource management with its core discipline of training and development.
Converted user requirements into actionable items for developers after distilling those through series of meetings.
Conducted periodic Projects Status Meetings.
Prepared Release Notes, business process documents and User Guides.
Provided demos on different tools to internal and external customers for various applications.
Provided unified customer care and exceptional services through collaborative customer management modellings.

Perform installation, maintenance and support of operating system, server application, hardware and infrastructure and user support for complex projects.
Hands on experience on Linux.
Troubleshooting and maintaining Windows based network.
Installation and deployment of different software’s.
Hands on experience setting up ftp server.
Maintaining computer hardware and its components.