● Maintain and grow revenue with existing customers.
● Create strong working relationships with the Software Sales team, and other internal teams to ensure complete customer satisfaction.
● Identify signals of at-risk accounts and collaborate with internal teams to remediate and ensure a successful renewal.
● Maximize customer lifetime value and minimize churn risk while increasing overall customer satisfaction and identifying up-sell opportunities.
● Build quick rapport with customers and apply both persuasive rebuttal skills and problem-solving strategies while providing solutions.
● Guide new customers through initial hardware and software setup to ensure a timely and successful onboarding.
● Monitor customer progress and activities to ensure adoption and timely activation.
● Assist in troubleshooting and solving Support issues, when needed.

● Order Creation, completion, and cancellation on request checking for completeness of requirements.
● SO creation for additional hardware, UPS related tasks.
● Billing account creation, analysis, and completion of change order requests.
● Relaying requests to proper departments, facilitating coordination across functional groups when necessary.
● Contract buyout quotes, Opportunity stage amendments.
● Shipping method and address changes, monitoring any issues and resolving them in time.
● Ensuring compliance with company policies.
● Upgrade or downgrade (SF Process, Refunds, or credit payments will be dealt with by billing).
● Reviewing orders for accuracy, errors, and omissions. Analyzing metrics for performance improvement.
● Assisting account executives by providing tracking information and resolving merchandise issues.
● Using Salesforce and Zuora to keep track of client information and orders, update accounts and monitor shipments to obtain and relay real-time information.

● Collecting and extracting useful data of both financial and non-financial nature.
● Collection, Standardization, and validation of data.
● Reviewing feedback on extracts and tasks to minimize errors.
● Refining procedures to improve efficiency.
● Gain industry knowledge by keeping track of industry trends.
● Delivering on target, ensuring compliance to company policy, and managing quality.
● Responding to requests and resolving queries from various client departments.
● Updating, maintaining, and running reports to generate useful audits for the department.
● Providing input and ideas for new collection methods and product improvements related to the data.
● Resolving issues and providing feedback to increase efficiency.
● Maintaining relationships across other departments to actively track information on covered contact.
● Completing jobs within defined deadlines.
● Generating and reviewing audits for workflow.
● Achieved Rising Star Award for exemplary performance in the domain.
● Received Bronze ACE from ERG (Parents Net).
● Became a board member in Global ERG Parents Net.

Sorted and organized materials such as physical files, tracking spreadsheets and
reports.
Provided support for \"Shukariya Pakistan\" for 14 August.
Learned and implemented key media terms.
Tracked and measured advertisements on news papers