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خلاصہ
• More than twenty years of professional multi-cultural experience including Doha- Qatar within a modern operational High volume environment. Developing and implementing business strategies that have propelled the company to apposition of market leadership.
• Problem solving skills, highly effective in analyzing and achieving goals through innovation and creativity.
• Proven abilities to work independently and as part of a team & believing that effective team building with the need to understand and exceed the expectations of customers is paramount in the growth of any support related service.
• Skilled Sales and have worked with big names i.e. Qatar Airway, DHL Express and M&P Express. I also thrive in start-up environments where I can take control of what needs to be done.
• Lingual (English and Urdu), knowledge of local languages, Basic German & Arabic.
تجربہ
Manager Sales & Operations
• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Maintaining customer relationships.
• Handling escalated customer complaints.
Manager Sales and Operations
• Achieve growth and hit sales targets by successfully managing the sales team.
• Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.
• Own recruiting, objectives setting, coaching and performance monitoring of sales representatives.
• Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
• Present sales, revenue and expenses reports and realistic forecasts to the management team.
• Maintaining customer relationships.
• Handling escalated customer complain
Territory & Tele Sales Manager
• Generating revenue around 07 Million PKR. Providing high level of services and professionalism taking into the account.
• Meeting with GM Sales to discuss Tele sales strategies.
• Training Tele sales staff.
• Writing sales scripts and customer answer sheets.
• Implementing sales strategies.
• Managing the Tele sales team and assisting junior staff.
• Monitoring the performance of the sales team.
• Setting weekly and monthly sales targets.
• Maintaining customer relationships.
• Handling escalated customer complaints.
• Compiling and presenting daily sales reports to GM sales.
Quick Ramp Transfer Officer
▪ Coordination with airline security, flight load controller, traffic staff, cargo for cargo loading/off
loading for assigned flight for respected destinations.
▪ Cargo pallets building according IATA standards for both cargo and passengers flights.
▪ Quick Ramp Transfer operation at international hub Doha Qatar.
▪ Command to meet target with manpower.
▪ Regular user of QAS tool CROAMIX regarding smooth “Quick Ramp Transfer” according to
daily schedule on Doha-Qatar International Airport.
▪ Team leader.