Process invoices and payments accurately and timelyManage the billing cycle and ensure that invoices are generated and sent on timeCollaborate with the sales team to ensure that customer orders are processed and fulfilled accuratelyMaintain accurate customer billing and payment recordsRespond to customer inquiries regarding billing and paymentCollaborate with the finance team to reconcile accounts and resolve payment disputesAssist with the preparation of financial reports related to billing and fulfillmentUpselling the productWorked on Salesforce for account management and used Zoura for processing payments and managing billing information for customers.Provide support for other areas of the business as neededMonitor inventory levels and work with the purchasing team to ensure that inventory levels are sufficient to fulfill ordersWork closely with the sales team to ensure that all orders are processed accurately and that any issues or concerns are addressed promptly

Joined as a Product Specialist and got promoted to the post of Client Relationship Manager.Giving online demonstration to qualified prospects once converted to an opportunity of our EHR (Electronic Health Record) software and Practice Management services related to health sector.Providing complete information on our end-to-end Medical billing and RCM (Revenue Cycle Management) services.Doing analysis on new clients and prospects to understand their pain points to give a more pointed demo according to the requirements of the client.Achieving targets given on quarterly basis.Now, as a Client Relationship Manager I am involved in conducting business reviews to ensure clients are satisfied with their products and services.Responding to the clients queries and provide them with adequate technical and domain training of the applications.Achieving client relationship targets and KPI’s as set by the Head of Department.Working closely with Account Managers and other departments.Escalating and resolving areas of concern as raised by clients.Updating the CRM and ensuring account managers are aware of changes within clients.Carrying out client satisfaction surveys and reviews.Passing leads to the sales team and following up on progress.Liaising with internal departments to ensure client needs are fulfilled effectively.Implement and act in accordance with MTBC’s information security and privacy policies.Ensure compliance with information security responsibilities as required according to the job role.Protect assets from unauthorized access, disclosure, modification, destruction or interference.Responsible to complete any other task assigned by the Reporting Manager.

Working for Huawei IP Contact Center solutions (IPCC) project for Telenor in Managed Service (MS) department as a Quality Assurance Manager.
Ensure implementation of all processes of ITIL like incident, problem and change management etc. are followed properly as per defined SOPs of the service by the team.
Determining, negotiating and agreeing on in-house quality procedures, standards and specifications.
Process standardization i.e., creating, mapping and implementation of internal processes and procedures based on ITIL approach.
Ensure compliance of SLA KPIs as per contract.
Using expert knowledge of ITIL V3 Service Transition to define and implement processes and BAU changes and ensuring high quality implementations that will meet the business expectations from live services.
Conduct training on processes and procedures implemented for managed services.
Creating, mapping and implementation of service catalog of MS services in SDM and iCare tools.
Manage and coordinate activities during overall Change life cycle for projects and RFCs.
Execution of weekly, monthly and quarterly reports for management.
Defining of QA strategy for process optimization.
Training and educating managed service team in use of tool such as IT Remedy, iCare, SPMS.
Prepare and analyze internal and external quality assurance and process improvement reports for management and customer review and analysis.
Escalation of emails by following the escalation matrix to concerned people and departments.

Provide Tier 1 and Tier 2 level Support to almost 1500 franchises for specific software outsourced. Working on trouble tickets created internally and by the customer for any issue regarding the software or network related issues. Troubleshooting and resolving issues in a timely manner on call or by connecting remotely to the franchises computer by using various registered software\'s such as Logmein rescue. Installation of almost all versions of Windows by connecting remotely to computers and also worked on Windows Server 2008 R2 foundation mostly used for servers. Monitored and resolved any kind of network issues.Installation and fixing issues by using SQL server 2008 and also have good hands on getting backup by using software as eVault.Finding and fixing any issues regarding that software for the whole franchise which includes almost 6 to 8 computers including the server. Escalating e-mails to concerned departments. Installation and Configuration of computers remotely for all the franchises.

• Handling customer service requests.
• Giving the best customer service possible.
• Giving first call resolution.
• Tickets escalation to concerned depts.
• Providing info about the services and new promotions.
• Activations of new connections.
• Worked for billing department as well to maintain accounts.

• Answered customer queries and requests
• Giving the best customer services possible.
• Handling billing statements and accounts.
• Troubleshooting (IT Related).
• Activations of new accounts.
• Maintained a clean and safe environment for customers.
• Worked as an Email Coordinator and S.E(Shop Executive) as well.
• Handling walk in customers
• Retaining Customers
• Team lead in retention department.
• Worked for billing department as well