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خلاصہ
Dedicated and resourceful Order Management Executive with 4 years of diverse sales and customer support
experience. Exceptional verbal and written communication skills with a passion to handle and follow through on every detail. Engaged expert and person on ordering and sales processes with an enthusiastic willingness to assist others proactively.
تجربہ
Senior Accounts Executive
· Efficiently set up new customer accounts in the O2C System, ensuring all required information is accurately entered.
· Conduct thorough checks to verify the legitimacy and creditworthiness of new customers before account activation.
· Periodically review discount policies to ensure they are up-to-date and effectively driving sales.
· Validate customer-specific rates and discounts to ensure compliance with company policies.
· Verify all daily orders for accuracy, completeness, and compliance with pricing and discount policies.
· Opening of new items in standard and custom, with relevant categories as per requirement.
· Calculate pricing for non-standard product sizes accurately.
· Ensure the calculated rates align with company pricing policies and cost structures.
Order Management Executive
Processed orders and entered them into the Oracle ERP program for tracking, maintaining, monitoring, andreporting.Made sure every order was filled correctly and on time, ensuring that customers were satisfied with their experience with the company.Fielded incoming calls and emails from customers and sales representatives and verified clear and completecommunication among involved parties.Answered customers' questions about products, prices, and availability.Verified the customer's payment, and then forward the orders to the factory for dispatch.Mastered company sales and order management processes, becoming the expert in the company and answering questions from various personnel level. Monitored accounts receivables, assisted in collecting past-due invoices and reconciled payments with invoices.
Order Management Officer
Processed orders and entered them into the Oracle ERP program for tracking, maintaining, monitoring, andreporting.Made sure every order was filled correctly and on time, ensuring that customers were satisfied with their experience with the company.Fielded incoming calls and emails from customers and sales representatives and verified clear and completecommunication among involved parties.Answered customers' questions about products, prices, and availability.
Telesales Representative
Maintained and recorded customer information in the database.Presented information about membership details and purchase advantages.Collaborated with management to resolve concerns and problem calls.Set up new accounts and listed personal, demographic, and payment information in the system.Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.Made 50 calls per day.Educated customers about product or service offerings meeting individual needs.
