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خلاصہ
Seeking a healthy and competitive environment to prove my excellence, where I can
utilize my educational abilities and potential to contribute and enhance the effectiveness and
efficiency of the organization.
پراجیکٹس
تجربہ
IT Support Engineer
IT Support Engineer
First level and second level support of internal customers for all IT related issues.
Recorded internal customers service requests, incidents and change requests into IVANTI ticketing system and communicated ticket ID to client for their follow up
Provided technical support in timely manner to service issues and requests
Performed initial troubleshooting to identify root cause by eliminating step-by-step possible root causes of incident and proper escalation of unresolved issues to the appropriate internal teams
Front End support regarding Huawei softwares CAD, EMS, ICP , GIS and IVS
Installation, configuration and fixation of applications and OS related issues.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Followed-up with customers to ensure that all issues have been resolved.
Record incident resolution in IVANTI ticketing system, communicate timely and accurate feedback of issues to customers and management.
Trainee Engineer
Conducting initial site Survey of client premises and propose an ideal solar capacity along with billing information for optimal savings
Preparation and submission of budgetary quote to the client
Following up with client for any sale queries and amicable resolution of their problem statements
Following up with operations team for further deployment timeline and ensuring SOPs are followed Throughout
IT Engineer
Maintenance of safe city project regarding E challan portal
IT Engineer
Front End support regarding huawei softwares CAD, EMS, ICP , GIS and IVS
Identify technical issues regarding PTMS (ANPR, UTC and ATMS) and solving issues of database
IT Engineer
First level and second level support of internal customers for all IT related issues.
Recorded internal customers service requests, incidents and change requests into IVANTI ticketing system and communicated ticket ID to client for their follow up
Provided technical support in timely manner to service issues and requests
Performed initial troubleshooting to identify root cause by eliminating step-by-step possible root causes of incident and proper escalation of unresolved issues to the appropriate internal teams
Front End support regarding Huawei softwares CAD, EMS, ICP , GIS and IVS
Installation, configuration and fixation of applications and OS related issues.
Research, diagnose, troubleshoot and identify solutions to resolve customer issues
Followed-up with customers to ensure that all issues have been resolved.
Record incident resolution in IVANTI ticketing system, communicate timely and accurate feedback of issues to customers and management.
Site Engineer
Team Leader of PTMS SAT Team in Safe City Project Lahore.
Managed work of technical analysis, testing sites and identifying technical issues regarding PTMS (RLMS and JTMS) with the help of IVS and ANPR software , solving issues through rectification and configuration of ANPR Cameras.
Modified settings of ANPR cameras to achieve the required KPI of passing vehicles and red light violation and managing KPI of camera sites on spreadsheet.
Completed SAT Documents of PTMS Sites.
Worked on UTC regarding traffic signal management
Commissioning of VVD cameras to control flow of traffic
Trainee Engineer
Estimation of Solar System according to requirement
Supervision and helping technicians in installation of solar system
