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خلاصہ
I bring along close to 7 years of hallmark career in Sales and Customer Service Management while significantly contributing in enhancement of the capacity & productivity of the organization, with an excellent set of leadership skills and commitment. Completed my B.Com from Government Commerce College Abbottabad Hazara University Mansehra and Diploma in Business Administration from N.W.F.P Board of Technical Education Peshawar. Proactive and customer focused professional ability to create, develop and execute innovative Sales & Business Development plans & strategies together with designing, consolidating and improving organizational processes.
My key skills include Sales/Business Development, Marketing, Quality Assurance, Cluster Sales, Strategic Planning, Customer Service Management, Operations Management, General Administration, Service Quality Maintenance, Process Streamlining, Coordination/Liaisons and Interpersonal & IT Skills
Currently i working with Allied Bank as a Phone Banking Officer, my primary responsibilities are
Handle all Customer Phone Calls Landing on the Bank's Helpline.
Ensure all calls are handled in accordance witht the laid down standards and procedures.
Maintaining standards of Courtesy and Accuracy over the phone as per the call evaluation grid for phone bankers.. During my carrier progression I have received several recognition. Attached is my resume which showcases my progressive experience and successful track record for leading successful initiatives. My professional background and great industrial exposure coupled with an excellent track record makes me an ideal candidate for executive roles. As such, I would welcome a discussion regarding opportunities with your organization that fit my background. Please feel free to contact me by phone or email.
تجربہ
Universal Teller
As a universal teller responsible for all the counter services such as cash, clearing ATM
Allied Phone Banking Officer
Handle all Customer Phone Calls Landing on the Bank\'s Helpline.
Ensure all calls are handled in accordance witht the laid down standards and procedures.
Maintaining standards of Courtesy and Accuracy over the phone as per the call evaluation grid for phone bankers.
Sales & Customer Services Officer
• Responsible to exceed revenue objectives while continuously creating opportunities for revenue generation in a professional manner and achieving assigned targets by maintaining quality business relationship.
• Handling customer services representatives through planning, training and counseling for each team member to ensure that the services they deliver are accurate, timely and appropriately empathetic toward the customers they help.
• Responsible to handle customer service related activities ensuring to complete task as per SLA, efficiently managed the suggestive selling to the visiting subscribers.
• Maintained quality and accuracy with possible resolution with very first mail in order to avoid the repeat emails from customer
• Deft in interacting with senior management at clients end and identifying their requirements & specifications followed by implementing business development/marketing strategies to support and identify opportunities
• Responsible for developing a competitive business development and sales strategy, uncovering/ creating new opportunities, identifying dynamic and flexible solutions and managing account activity.
• Resolving service issues by clarifying the customer\'s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem
Activation support officer
• Responsible to carry out the backend tasks/activities assigned on daily basis, ensured to meet all targets/KPI’s on daily bases as set by the Department
• Mentored team members in development of technical skills and conducted training for Products & Business Development
• Ensured strict compliance to company/divisional policies, plans and strategies to achieve company/divisional goals along with complete understanding of Code of Conduct
• Actively participate in all team meetings and team building while conducting team activities to motivate for better performance
• Ensured customer satisfaction by maintaining excellent Turnaround Time (TAT) for delivery & service quality norms
Busines Development officer
• Identified and networking with prospective partners generating business from existing accounts and developing, appointing new business partners and motivating them for greater market penetration and increased sales growth.
• Ensured Customer motivation and provide complete information about new promotions to them for effective sales
• Responsible to achieve company targets for postpaid, prepaid, MNP, Handset/devices
• Prepared strong and reliable MIS reports for facilitating the decision making process and liaison with Management for innovative market penetration
• Conceptualized & implemented strategies to enhance operational efficiency and ensure adherence to all the set parameters to enhance the efficiency of various aspects of the service delivery cycle
