 Keeping updated record as per bank policies and procedures, SBP’s guidelines including Prudential Regulations.
 Management of overall branch operations, ensuring efficiency, effective controls and maintenance of quality control service levels.
 Keeping team motivated, delegate tasks/decision making as per skills/competencies of staff; ensure timely completion of job descriptions and goal achievement
 Ensure proper daily checking of bank’s activity report; monitoring of suspense and reconciliation of accounts in line with prudential regulations.
 Supervising branch operations pertaining to clearing, remittances, Cash collections online operations etc.
 Ensure proper handling of branch’s daily cash, maintenance of proper liquidity levels, daily closing of cash and its reconciliation with branch’s books and system; ensuring compliance with SBP’s requirements pertaining to cash handling operations.
 Ensuring that accounts are opened and maintained in line with bank’s internal procedures and KYC requirements of SBP; ensure that the cheque books are issued as per prescribed procedure minimizing chances of fraudulent activity.
 To maintain and monitor staff attendance, leave record and leave planning of the entire branch; developing backups of the key positions.
 To ensure the balancing of all heads of accounts on periodical basis.
 To sign off daily position report and exchange position reports for TRY- head office perusal.
 To supervise/sign various periodic reports/statements to be sent to H.O and Regulatory Authorities including SBP.

 Incharge Remittance
 Incharge Stock of Stationary
 Deduction of WHT and submission to SBP
 Preparation and balancing of expenditure vouchers
 Balancing of all the GL’s
 Issuance, cancellation and balancing of call deposit Receipts (CDR) ,(DD)
 Maintain data of Zakat, Zakat declaration forms, Hold mail, Dormant accounts and undelivered mail as per prescribed procedures
 Responsible to process and check that all cheque books are delivered in time without any printing error

 All types of Account opening, KYC updating determining high risk low risk transaction and accounts,
 ATM Custodian, (maintain ATM cash and GL balancing daily updating and controlling all functions)
 Generations of ATM cards controlling their blocking and reactivation
 Transfer funds, DD, PO and all operations activities


 To manage all customer services activities, complain handling, monitoring all operation activities according to standard tat of organization, growth of business and branch overall complain handling

 Sims replacement, complain handling, MNP of Sims and handling postpaid by managing all customer services activities, complain handling, monitoring all networking situation in area according to standard tat of organization, growth of business and overall complain handling
 To manage all customer services activities, complain handling, monitoring all operation activities according to standard tat of organization, growth of business and branch overall complain handling