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خلاصہ
As a client care manager with over 7 years of experience, I have a proven track record of managing and supporting clients to ensure their satisfaction with the products or services they receive. My expertise includes developing and implementing customer support strategies, analyzing user data to identify trends and areas for improvement, and building strong relationships with clients and stakeholders. I am skilled in communication, problem-solving, and customer service.
Some of my key achievements include leading a team of customer support professionals to achieve a 95% customer satisfaction rating, reducing customer churn by 20% through the implementation of new support processes, and developing and delivering training programs to improve the skills and knowledge of customer support staff.
I am passionate about providing exceptional customer support services and am committed to ensuring that clients receive the highest level of care and attention.
تجربہ
Head Client Care
Manager Business Support
Manager Client Experience
Assistant Manager (Client Care Department)
Processing client agreements.
Proof reading the agreements before handing over to clients to avoid any mistakes
Liaison with agents for client information
Liaison with accounts department for confirmation of payments received.
Making calls to clients once agreements are ready
Customer dealing for handing over the agreements and installments recovery.
Making rent confirmation calls.
Finance Officer
Assist with preparation of budget of OC.
Establish and maintain cash controls.
Establish, maintain and reconcile the general ledger.
Monitor cash reserves and investments.
Ensure data is entered in system.
Issue cheques for all accounts due.
Ensure transactions are properly recorded and entered in computerized accounting system.
Customer Service Officer
Customer dealing via telephone, electronically.
Respond promptly to customer queries.
Handling and resolving customer complaints.
Obtaining and evaluating all relevant information to handle product and service queries.
Handling and resolving customer complaints using CRM.
Making inbound and outbound calls to customers.
