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خلاصہ
I would like a job at your company because I have the skills to succeed and excel. I want to learn more and get into new challenges. I have been working in the field for many years as shown.
As a highly skilled Customer service officer with 4 years of experience I'm writing to express my intrest in your company. My experience aligns well, as i have worked in Customer services officer for several years with a good skills, and i know i would make a valueable addition to your team.
-Good Communication Skills.
-Ability to work in Pressure.
-Handle Highly queued calls.
-Work with flow.
Please review my attached application for additional details regarding my expertise and achievements. Do not hesitate to reach out. If you have any questions or need further clarification on my experience. I would love to meet with you and discuss this position in detail.
Thankyou.
Muhammad Muneeb Jamal
تجربہ
Helpdesk support Executive
• Maintain the discipline and follow the SOP.
• Create and delete SSL and sign on ids as per SOP.
• Update all AAT Type field through Provision IT as per SOP.
• Analyze call log report and send feed back to SPO.
• Attend calls properly and try to resolve customer quires in single call and in minimum time frame.
• Forward/Raise queries to seniors in case resolution of the reported issue is not resolved immediately or is beyond the scope of the support executive.
• Task which provided by HOD may be complete in given time frame.
• If any query forwarded to senior staff may take proper follow for this.
Senior CSR
• Maintained customer appointment sheet for buying vehicles.
• Maintained proper excel sheet of buying and selling cars.
• Forward/Raise the case to sells person or marketing depart.
• Acknowledge and greet every customer in appropriate and timely manner.
Customer Services Representative
• Acknowledge and greet every customer in appropriate and timely manner.
• Process customer orders in courteous way along with organizing work flow to meet customer deadlines.
• Effectively present and discuss product of Mega tech, Here I tried my level best to elaborate them in such way that convey image of quality , integrity and superior understanding of customer needs.
• Manage calls professionally and facilitate them with satisfactory solutions.
