Highly trained administrative assistant with 13 years of experience in equipment maintenance department. Proven record of excellence in office administration, minute keeping, generating expense reports and customer service.
Arranging for the safe efficient transport of products. Coordinating with other management staff and ensuring efficiency in preventative maintenance; overseeing inspection, equipment repair and installation; supervising and leading all maintenance processes and operations, tracking expenses and overseeing the budget for maintenance, managing all repair and installation activities; and overseeing equipment stock and placing orders for new supplies.
Responsible for all equipment and maintenance for the company and assisted in maintenance of asphalt plant and operations.
Assigned and delegated job tasks to employees, and monitored work conditions ensuring safety and efficiency.
Monitored and tracked rental equipment on a daily/weekly/monthly basis.
Coordinated repairs and maintenance with vendor mechanics for all emergency and scheduled preventive maintenance.
Maintained vehicle records by recording and filing all service and repairs.
Supervised all equipment repairs including gasoline & diesel engines, electrical systems,
Managed equipment budgeting and record keeping
Assisted with new equipment purchases and leases
Conducted employee training and performed performance reviews
Prepared reports for vehicle maintenance and repair.
Customer Service Executive ( Arabic language support ) Job Responsibilities:
Set up service appointments and sales appointments
Correctly note and forward information for agents.
Identify and assess customers’ needs to achieve satisfaction
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Follow communication procedures, guidelines and policies
Take the extra mile to engage customers
Responded to guests in a timely matter via Live Chat.
Assistance for specialized service, repair, rehabilitation, equipment/vehicle/tools maintenance and installation of equipment and components.
Assist in the analysis of technical failure of construction machinery and equipment.
Testing & commissioning of construction workshop’s equipment and vehicles.
Monitor vehicle movement; manage drivers, tracking system analysis and monitory control of rental vehicles.
Vehicles and DG Set fuel efficiency calculations
Staff Management, Support and Development.
Documentation of the workshop vehicles and planning of workshop activities.
Staff training sessions, annual progress review sessions and supervision of daily activities.
Quality Assurance and Service Excellence.
To make sure that work being performed as per Standards of Excellence.
Issue daily tasks to workshop staff and ensure that tasks are completed in a timely and professional manner.
Responsible for check and test all equipment that has been serviced or repaired.
Train all workshop staff to use equipment according to standard.
Administration and Record:
Data management, Stock checking, HR assistance and profit/Loss statements.
Equipment / Vehicles monitoring, Testing, and safety inspections.
Inter-Departmental Communication with the workshop manager regarding workshop activities.
Communicate continuously with Head of Departments to provide the best possible level of service in order to ensure that guest needs are met.
Major breakdowns to be reported to the relevant Head of Department or Maintenance Manager.
Daily/weekly/monthly and yearly vehicles maintenance and operators movement Reports.
Manpower Job cards/Attendance/Deputation Reports.
Vehicle fuel consumption/ insurance and failure reports.
vehicles/machinery/spares expenses reports.
Inventory of all Equipment, invoiced of rental equipment under Workshop Department.
Operation costing reports, manpower wages sheets with less overheads, manpower evaluation reports and evolution of Cost Control.
Monthly and yearly Profit & Loss Account.