·        Developed operational strategy for an improved and productive office culture, incorporating diversity, equity and inclusion.
·        Created an improved HR process, including onboarding, offboarding and performance management.
·        Managed the overall operations, administration, and purchase departments of a group of three companies.
·        Supervised Accounts department to ensure accountability and that the payments and financial matters are being handled responsibly.
·        Prepared Human Resources and General Operations budget.
·        Managed matters related to building management system, third-party contractors, and service providers (DaftarKhwan).
·        Handled the management and maintenance of the office building, including aesthetic appearance of the premises (including carpentry, plantation, and plumbing needs), utility usage monitoring and bill payments.
·        Made and supervised logistical arrangement during coke studio sessions, recordings, and shootings.
·        Managing archiving and record keeping of payment documents, contracts, and agreements.
·        Managing inventories and purchasing of consumable items, including stationary and its usage.
·        Created the peer support groups, conducted exercises and brainstorming sessions on creative productivity and conflict resolution.
·        Strategized and planned staff’s capacity building, learning and development activities, including trainings and developing training modules.
·        Regularly arranged sessions to assess the skill development challenges of the creative team and recommended and implemented the corrective/development measures.

·        Managed Youth Engagement Programme (Women in Energy Sector) involved some 20 plus female students from all provinces of Pakistan.
·        Supported in proposal development, worked as the mobilization team, during the initiation of the USAID project.
·        Ensured the participation and involvement of relevant stakeholders in project activities so that the process is inclusive, participatory, and transparent.
·        Prepared the documents, work plans and reports as per the project’s requirement.
·        Ensured compliance with USAID rules and regulations.
·        Followed up on the submission of the technical reports and other deliverables according to the objectives.
·        Ensured the timeliness and quality of the outputs as well as timely preparation of reports on achievements and challenges faced within the project.
·        Ensured the development of cross-project linkages with other relevant projects and programmes for mutually reinforcing impact.
·        Assisted the deputy chief of party in identification and synthesis of best practices and lessons learned for organizational sharing and learning.
·        Prepared the documents, work plans and reports as per the project’s requirement.
·        Handled fleet management, including the regular maintenance of the vehicles, their insurances and routine performance checks.
·        Supervised staff to support the operations of the office, including management and maintenance of the premises.
·        Handled all logistics including managing travels and accommodations.
·        Supervised the file management system and archiving.
·        Coordination with the insurance provider for medical and life insurance, as well as for assets insurance.
·        Close coordination with the government authorities for foreigners’ visa and invitation process.
·        Led the onboarding process for new hires, including setting up of required training programs, facilitating training programs, tracking, and ensuring accuracy of all new hire paperwork, setting up onboarding meetings as required and providing facility tours to new hires.
·        Developed HR policies and procedures, emphasizing on policies related to gender and harassment.
·        Designed the education assistance policy for the staff.
·        Worked on performance appraisal systems, increments and promotions.
·        Developed job descriptions, introduced the competency and technical based evaluation.
·        Partnered with the directors, to advise on staff, including engagement, and rewards/recognition, for appropriate resolution of employee relations issues, also, on the learning and development of the staff.
·        Supported the deputy CoP in proposal development, also worked in the mobilization team, during the initiation of the USAID project.
·        Developed and modified contracts. (short-term and long-term employment and services contracts)
·        Developed the Anti-Trafficking Policy and Code of Ethics.

·        Arranged and coordinated meetings, gathered talking points, researched relevant information, and established internal and external contacts on the subject matters to be discussed.
·        Coordinated with UNHCR field security unit, on the establishment and implementation of SOPs, during Covid 19.
·        Maintained regular contacts with external parties, including government officials, UN agencies and other international organizations, to provide the supervisor’s contacts with background information on relevant topics prior to meetings, to respond to queries on behalf of the supervisor at his/her discretions, and to obtain assistance of others on matters of relevance to the office.
·        Undertook protection needs assessment, monitoring and reporting on situation of vulnerable refugees including women and children, for cash based interventions followed by impact assessment.
·        Worked on ration/food distribution campaigns with partner organisations.
·        Provided POCs with the required trainings and business starter-kits to start their own small business from home.
·        Coordinated with partners on WASH interventions and infrastructure for schools and hospitals.
·        In coordination with existing community networks and support structures in urban areas, led community outreach activities including awareness raising and sensitization sessions on different topics.
·        Collected data and other information regarding persons with specific needs and report them to the supervisor accordingly.
·        Provided technical support and monitoring to child protection partners.
·        Coordinated with partner to ensure provision of support services to refugees and other persons of concern.
·        Supported the office in identification and referral of extremely vulnerable POCs to specialized services providers including UNHCR partners.
·        Worked closely with Education, Livelihood, Capacity Building and Health focal points to support establishment and implementation of community-based activities aiming at socio-economic empowerment of women and other POCs.
·        Monitoring and reporting on PoR card DRIVE sites, to support UNHCR protection oversight and specific activities within the registration centres, working closely with Commissionerate for
·        Afghan Refugees (CAR) in assisting refugees through the documentation verification undertaken by NADRA.
·        Conducted initial urgent protection interviews of individuals such as children exposed to trauma and abuse, women at risk and other needy individuals - in accordance with the UNHCR Standard Operating Procedure (SOP).
·        Regularly reported on emerging protection issues and concerns voiced by children, youth and communities and assist in drafting reports, compiling, and preparing data for DRIVE.
·        Assisted in monitoring the DRIVE activities and recording overall progress at the registration centre(s)
·        Prepared and submitted a daily situation report UNHCR and debrief on any issues and aspects of the process that required corrective action and/or further attention, focusing on protection issues including individual cases that may require immediate follow-up action.
·        Developed contingency plan for the Sub-Office Peshawar
·        Planned the travel, logistics and administrative activities for the executive office.
·        Record and report both qualitative and quantitative aspects of progress reports.
 

Providing assistance in the implementation of the security plan, risk management measures, and all matters relating to safety and security as they pertain to UN personnel and assets.
·        Monitoring and processing all external & internal security clearances for national and international missions, as well as corresponding with the regional UNDSS offices for security clearances.
·        Maintained the database of all UN agencies and their staff detail, including the diplomatic missions and their security and administrative focal.
·        Ensuring that UN personnel are provided with situation reports and other appropriate security related information ensuring the effective and efficient flow of information with the stakeholders as well.
·        Assisted in comprehensive Security Risk Assessments (Regional, Site, Project or Individual specific).
·        Identifying priority matters that need to be urgently addressed, follow-up to ensure that appropriate operational action is being taken on tasks determined by the senior management.
·        Edited, and distributed content, like press releases, media alerts, alerts through SMS and editorials.
·        Assisted in the implementation of the Security Plan, contingency plans, and the UN Security
·        Management System, as well as the implementation of Business Continuity Management.
·        Ensuring availability of updated and adequate procedures for dealing with emergencies involving UN personnel in the region.
·        Monitoring local media on related security issues, making reports, analysis and providing regular briefs to the relevant officials.
·        Providing support in organizing and conducting gender sensitive training briefings and courses on security issues/awareness and preparedness.
·        Reporting incidents immediately, and investigating where necessary, recording observations, information, occurrences, and surveillance activities and liaise as necessary with the local administration, police authorities and UN security focal staff
·        Maintaining routine and confidential correspondence files/documents related to security issues.
·        Prepare informal translations if required, draft non-substantive correspondence and ensure follow-up, select, and make pertinent abstracts and undertake searches for information.
·        Assist SSAFE (Safe and Secure Approaches in Field Environment) Training Team Pakistan to provide training.
·        Maintaining national and international staff\'s in-and-out in Pakistan\'s data in SIOC software.
 

ALCRISK Solutions provides training services & consultancies to International Organizations, as well as the MNCs. I worked as a training facilitator as well as the only female trainer for gender-based trainings. My services with ALCRISK Solutions summarize as follow.
·        Facilitated/assisted in training with clients such as, ACTED, Internews and Pakistan Tobacco Company on First-aid, self-defence, sexual-harassment and conflict resolution.
·        Trained the Australian High commission staff as the co-trainer on SSAFE, using various theoretical and practical activities.
·        Trained 400 factory staff and 150 Head Quarter staff of Colgate-Palmolive (Pakistan) Limited on corporate/labour policy, basic first aid and emergency risk assessment and response (Urdu & English)
·        Assisted in creating/designing training modules and presentation on PowerPoint, supervised the activities and brainstorming sessions.
·        Ensuring the preparation (Administrative/Logistical) as per the needs of the trainers and the clients
·        Making sure the arrangements are according to the plan, to achieve the deliverable.
·        Supported in creating capacity building strategy and plan, including the needs assessments.
·        Assisted in developing/designing/ensuring social media presence through Facebook and Twitter, email newsletters, reports, branding and printing materials in collaboration with the ALCRisk communication team.
 

 
My support to United Nations Development Programme in operations.
·        Trained colleagues working on Atlas (online finance portal), on creating travel authorizations and finance claims, under the guidance of the DCD operations.
·        Assisted HR unit in 2017 audit through managing archive files and ensuring up to date information is maintained for audit purposes.
·        Close coordination with various vendors, service providers, and relevant UNDP units for arranging events, workshops, seminars, meetings including communications, venue, catering, logistics, invites, agenda, security etc.
·        Close coordination and follow up with UNDSS on essential security measures and procedures during the missions and travels.
·        Effective travel management through developing itineraries and agendas; scheduling the travel; booking travels; security clearance and accommodations.
·        Effective Asset management as a primary member of the asset committee of UNDP; responsible for in service assets verification and record of assets/inventory in sub offices, projects, and country office, including the disposal of the assets through bidding process.
·        Planned the redesigning of the UNRC Office in Islamabad in 2019.
·        Assisted in the UNDP Office revamp project 2015.
Under the overall and direct supervision of the United Nations Resident Coordinator/UNDP Resident Representative and DO, UNDSS, I carried out and completed day to day and special assignments by establishing objectives; determining priorities; setting timelines and managing effective functioning of the office through.
·        Liaised and followed up on activities and work plans, with the Government, UN Agencies, NGOs and Diplomatic officials, including preparing response on RC\'s behalf. Ensured timely submission of and follow up on their actions as advised by the Resident Coordinator.
·        Arranging RC\'s interviews (through coordination with internal & external parties) with the local/national print and/or electronic media.
·        Prepared and drafted reports, mission agendas, letters and Note Verbale.
·        Participated in meetings/conferences, arranged, and facilitated in social engagements, receptions/ dinners hosted by the UNHC/RC.
·        Proofreading and reviewing correspondence and reports, including financial data.
·        Assisted in advising on the visibility material such as, logos, photographic content, banner, texts.

×        Under the guidance of the Director Operation, 7x Communications, I was responsible for providing HR services ensuring high quality, accuracy and consistency of work.
×        As HR Manager I was accountable for the integrity, transparency and equity of the management of resources, particularly the recruitments, contracts, leave, payroll management and training.
HR functions:
·       Maintained and updated organizational structure through updating job requirements and job descriptions for all positions. Maintaining records of all job posts and files for staff.
·       Managed organization’s recruiting system by establishing standard operating procedures for recruiting, tested, and interviewed program; advised managers on candidate selection; conducted and analyzed exit interviews; recommended changes on the Company\'s policies and procedures.
·       Arranged training sessions for the staff, related to their capacity building and interpersonal skills.
·       Processing payroll, maintaining leave record and handling other salary related concerns.
·       Worked on the Company\'s designed HR portal for leaves, salary distribution, and overall budget management.

As the administration and procurement assistant and under the direct supervision of Deputy Chief of party, MSI, I was responsible for coordinating with the Monitoring and Evaluation Teams and the operations staff of MSI to assist with general administrative, procurement and finance requests, and overall personnel support.
My main responsibilities included;
1.      Under procurement:
·       Responsible for timely and efficient delivery of goods & services to be procured and ensuring that all the procurement procedures are done according to MSI (USAID) policy.
·       Reviewing and getting approvals on the GSRF, getting market updates on pricing and products, getting quotations, preparing comparison matrixes, dealing with the vendors, performing their security checks, and creating purchase orders, as well as preparing the contracts with the vendors and receiving deliveries.
·       Preparing the procurement reports and sending them to the HQ in DC and uploading the documents in MSI\'s software and updating database.
2.      Under Finance;
·       Assisted finance in creating budgets & generating the expenditure reports, data collection, processing bills and payments for the vendors and consultants.
·       Assisted in processing of financial claims and facilitate approval through ensuring appropriate documentation and record keeping
·       Kept track of all advances released for local expenditure (& petty cash) and complete necessary documentation for settlement of such advances.
·       Finalized pending invoices and followed-up to close.
3.      General Administrative:
·       Getting NOCs and visa extensions for the expatriates.
·       Responsible for support in the activities such as workshops, meetings, events, material printing, logistics, and travel+ accommodation for the staff and missions.
4.      Human Resources:
·       Worked as the backup of the HR Manager, MSI.
·       Short listing with coordination of the relevant department staff members.
·       Scheduling the interviews and sending the invitation to the Panel and interviewee.
·       Preparing the necessary documents for the panelists.
·       Security Clearance of the interviewee & venue arrangements for the interview.
·       Completion of the required documents of the selected candidate.
·       Keeping of the leave record.
·       Processed Insurance claims of all staff and created timesheets for the support staff.

5.      Programmes (Monitoring & Evaluation):
·       Worked directly under supervision of Expatriate staff for Early Grade Reading Assessment (EGRA) project and assisted the monitoring and evaluation teams in organizing trainings & workshops.
·       Extended support in documentations, preparing notes, reports, summarizing and analyzing research content.
·       Assisted in Leading and managing the field and office staff working at field offices.

6.      Additional tasks assigned by the Deputy Chief of party and/or Chief of Party

Under the direct supervision of the Manager Operation, Serena Business Complex, I was responsible for the overall front desk office operations and to ensure high level of professionalism, loyalty, and working to establish a positive rapport with every incoming and outgoing clients in the complex including the business tenants.
My Main responsibilities included;
 Handled queries on incidents/Service requests and complaints from the tenants and the guests.
 Monitored, tracked, followed up and the communication of the status of the resolution and service request fulfillment.
 Ensured the proper maintenance of the Building Management System.
 Supervised customer relation officers on the reception of SBC.
 Worked closely with all departments for the quality of services and assisted in tasks related to the operations including finance, HR, administration and security related matters for the Business Center.
 Trained the new staff.
 Managed and arranged the events such as lunches, meetings and conferences for the tenants and Staff.

-Managed sales and customer care
-Worked as the store management in opening, closing and operating the retail facility, including but not limited to cash handling and deposits as governed by operations control standards
-Complete accurate paperwork and transactions according to company policies and procedures
-Assisted in maintaining store appearance, back room, restrooms and individual work area according to the retail store standards
-Assisted with inventory counts
-Assisted with all functions within a retail store in compliance with Wireless Vision policies and procedures
-Assist in other tasks, duties, or projects as assigned by management.

-Reviewed the implementation and efficiency of quality and inspection systems
-Investigated customer complaints and non-conformance issues
-Supervised the sales staff, when required
-Trained the staff on upcoming campaigns and product

-Upgraded current accounts for Rogers AT&T
-Maintained personal productivity and quality standards
-Provided quality customer service on every call
-Provided orientation and training of new staff