• GDS Galileo Operating.
• Promote and market the business, sometimes to new or niche markets.
• Manage budgets and maintain statistical and financial records.
• Hiring, training, coaching, and leading call center representatives as they provide support for customers.
• Answering representative’s questions, guiding them through difficult calls or issues, diffusing angry customers, or handling issues that cannot be fielded by representatives
• Leading team meetings, asking questions to better understand the calls representatives are receiving, educating, and coach workers regarding processes and practices, and explain expectations to employees.
• Assisting other management team members in identifying trends and establishing call center goals.
• Ensuring staff members are achieving desired service levels and taking corrective action, as needed.
• Preparing reports and analyzing call center data to improve processes, ensure resources are properly allocated, and maximize efficiency and customer satisfaction.
• Authorizing replacements or refunds.
• Taking on other tasks or projects to support employees, other managers, and call center operations.
• Develop objectives for the call center’s day-to-day activities
• Sell travel products and tour packages.
• Arranging Hotel Booking, Car Hire, & Marhaba Services for clients.
• Re-issue / Refund of Tickets.
• Visa arrangement.
• Liaising with clients in person, over the phone or via email to discuss their travel requirements.
• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• Deliver and exceed branch performance and productivity.
• Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers.
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules.
• Deal with customer enquiries and aim to meet their expectations.
• Provide sales reports to head office.
• Implement alternative and innovative ideas for achieving new business.
• Oversee the smooth, efficient running of the business.
• Motivate the sales team to hit and exceed their targets and ensure company profitability.
• Meet regularly with team leaders to give them sales figures and plan how they approach their work.
• Meet company directors who advise on strategy and find out about any local issues and future trends.
• Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training.
• Organise incentives, bonus schemes and competitions.
• Aranging customize & group international tours packages, umrah packages.
• Collect and analyze call-center statistics (sales rates, costs, customer service metrics etc.)
• Monitor and improve ordering, telephone handling and other procedures.
• Prepare reports for different departments or upper management
• Deal with disciplinary matters and customer complaints.
• Cash handling, key holding, data entry & retrieval, managing
• Budgets, maintaining records and producing financial reports.
• Ensuring that staff adhere to financial & operational procedures and that any training needs are identified and addressed.
• Ordering sales literature, stationery & disposables to ensure the
• Efficient running of the branch.
• Ensuring that all care is taken in following company & legislative
• Directives for ensuring Health & Safety within the work place.

• Maintaining positive relationships with vendors of direct travel, such as car rentals, hotels, and airlines.
• Negotiating preferred rates with vendors of direct travel.
• Planning travel accommodations, booking flights, hotels, car rentals, and coordinating activities.
• Managing and processing all travel-related documentation, including payments, itineraries, visas, medical, and legal forms.
• Assisting with any travel-related issues that may arise.
• Researching travel deals and evaluating prices and services.
• Arranging travel accommodations for business visitors.
• Creating, optimizing, and monitoring corporate travel policies.
• Preparing travel budget reports.
• Analyzing and preparing reports on travel spend.
• Dealing with Umrah passengers.
• Promote and market the business, sometimes to new or niche markets.
• Manage budgets and maintain statistical and financial records.
• Sell travel products and tour packages.
• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers.
• Implement alternative and innovative ideas for achieving new business.
• Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training.
• Deal with disciplinary matters and customer complaints.

• GDS Galileo & Sabre Operating.
• Promote and market the business, sometimes to new or niche markets.
• Manage budgets and maintain statistical and financial records.
• Sell travel products and tour packages.
• Arranging Hotel Booking, Car Hire, & Marhaba Services for clients.
• Re-issue / Refund of Tickets.
• EMD & RA issuance.
• Visa arrangement.
• Liaising with clients in person, over the phone or via email to discuss their travel requirements.
• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
• Source products and destinations to meet consumer demands for bespoke travel and sustainable tourism.
• Deliver and exceed branch performance and productivity.
• Take part in familiarisation visits to new destinations, to gather information on issues and amenities of interest to consumers.
• Liaise with travel partners, including airlines and hotels, to manage bookings and schedules.
• Deal with customer enquiries and aim to meet their expectations.
• Provide sales reports to head office.
• Implement alternative and innovative ideas for achieving new business.
• Oversee the smooth, efficient running of the business.
• Motivate the sales team to hit and exceed their targets and ensure company profitability.
• Meet regularly with team leaders to give them sales figures and plan how they approach their work.
• Meet company directors who advise on strategy and find out about any local issues and future trends.
• Oversee the recruitment, selection and retention of staff as well as payroll matters and staff training.
• Organise incentives, bonus schemes and competitions.
• Deal with disciplinary matters and customer complaints.
• Cash handling, key holding, data entry & retrieval, managing
• Budgets, maintaining records and producing financial reports.
• Ensuring that staff adhere to financial & operational procedures and that any training needs are identified

• GDS Galileo & Sabre Operating.
• Issuing tickets or relevant documents.
• Arranging Hotel Booking, Car Hire, & Marhaba Services for clients.
• Re-issue / Refund of Tickets.
• EMD & RA issuance.
• Visa arrangement.
• Liaising with clients in person, over the phone or via email to discuss their travel requirements.
• Advising clients on suitable options for domestic or international destinations, tours, accommodation, transport, insurance and fares.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Determine weather space is available on travel dates requested by customers, assigning requested spaces when available.
• Organize travel from beginning to end.
• Create and confirm reservations for transportation & accommodation.
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Plan routes, itineraries, and accommodation details, and computer fares and fees, using schedules, rate books, and computers.
• Prepare customer invoices and accept payment.
• Report tickets , hotel vouchers on daily bases .
• Make a tour for customers .
• Prepare invoicing , Tally sheet ,Sales report , Sale Summery & DSR on daily bascis .
• Issue the travel insurance , through Dnata portal & AXA .
• Create coustomers profile & maintain the records on daily basics .
• Make hotel bookings through DNATA TR, GTA ,LOH, DOTW,
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Maintain the holyday tracker on daily basies .
• Provide relevant information, brochures and publications (guides, local customs, maps, regulations ) to travellers.
• Deal with occurring travel problems, complaints or refunds.
• Attend travel seminars.
• Modifying existing bookings to suit a change in clients’ circumstance

• GDS Amadeus, Galileo, & Gabriel, Operating.
• GSA of Uzbekistan Air.
• To Sell Tickets for Walk in Customers & Corporate clients also.
• Internet Ticketing for Web Based Airlines.
• Arranging Hotel Booking, Car Hire, & Marhaba Services for Corporate clients.
• Re-issue / Refund of Tickets.
• EMD & RA issuance.
• Visa arrangement.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Determine weather space is available on travel dates requested by customers, assigning requested spaces when available.
• Organize travels from beginning to end.
• Create and confirm reservations for transportation & accommodation.
• Cooperate with clients to determine their needs and advise them appropriate destination, modes of transportations, travel dates, costs and accommodations.
• Plan routes, itineraries, and accommodation details, and computer fares and fees, using schedules, rate books, and computers.
• Prepare customer invoices and accept payment.
• Promoting and marketing the business.
• Maintaining statistical and financial records.
• Preparing promotional materials and displays.
• Ongoing training with other team members and management.
• Visiting resorts to ascertain accommodation quality and suitability.
• liaising with coach operators, airlines, hoteliers and resort reps.
• Agreeing service levels, contracts and costs.
• Confirming customer names with airlines/hotels.
• Collecting, evaluating and responding (as appropriate) to customer feedback.
• Using market research information to guide decisions.
• Providing pricing information.
• marketing holidays to clients via travel agents, websites, brochures and Social advertising
• Predicting profits or number of bookings.
• Diagnose the clients’ specifications and wishes and suggest suitable travel services.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and Hotel Vouchers.

• GDS Abacus, Amadeus & Galileo Operating.
• To Sell Domestic and International Tickets for Walk in Customers & corporate clients.
• Internet Ticketing for Web Based Airlines.
• Re-issue / Refund of Tickets.
• Issuing tickets or relevant documents.
• Answer inquiries regarding information such as schedules, accommodations, procedures, and policies.
• Determine weather space is available on travel dates requested by customers, assigning requested spaces when available.
• Re-issue / Refund of Tickets.
• EMD & RA issuance.
• Visa arrangement.
• Advising clients on suitable options for domestic or international destinations
• Create and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Plan routes, itineraries, and accommodation details, and computer fares and fees, using schedules, rate books, and computers.
• Providing up to date advice on travel regulations including visa and medical requirements, baggage limits, safety and local customs
• Prepare customer invoices and accept payment.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
• Contact customers or travel agents to advise them of travel conveyance changes or to confirm reservations.
• Making and confirming bookings, often via a Global Distribution System (computerized central reservation system.

• GDS Galileo, Operating.
• Assists passengers requiring special assistance to board or depart conveyance.
• Help customers plan travel time and routes, prepare and issue tickets.
• Assist pre-boarding passengers and provide information on fares and flight schedules and routes.
• Dealing with customer enquiries and aiming to meet their expectations.
• Collecting and processing payments.
• Create and confirm reservations for transportation and accommodations, using telephones, faxes, mail, and computers.
• Plan routes, itineraries, and accommodation details, and computer fares and fees, using schedules, rate books, and computers.
• Prepare customer invoices and accept payment.
• Assemble and issue required documentation, such as tickets, travel insurance policies, and itineraries.
• Contact customers or Advising clients on travel arrangements, e.g. visas and passport.
• Re-issue / Refund of Tickets.
• Keeping clients up to date with any changes.
• Dealing with complaints or refunds.