• Act as the main Point of Contact between client and company.

• Interact and communicate with the client through personal visits/phone/email on a regular basis.

• Ensure strong relationship, complaint handling, billing collection, and upsell opportunities.

• Carry out continuous analysis and report on performance and growth of the account.

• Identify business opportunities and ascertain potential of clients and convert these opportunities into revenue for company.

• Complaint Taking, forwarding and ticket generation and follow up till resolution.

• Communicating with the customer upon resolution of complaint in writing and verbally.

• Sustaining potential traffic through close monitoring of traffic reports.

Holding meetings with respective customer upon unusual change in traffic.

• Team bounding using method understood from UBL Team Building certified course.

• Weekly meetings with Team members. Discuss about their issues and handle such issues in professional manner.

• Handle consumer customer all over Pakistan on call.

• Guide customer how to maintain good credit history and financials.

• Maintain daily basis call statistics.

• Guide customer to resolve issues related to their financed products.

• Follow up field force to establishes contact and make good relations with skip customers.

• Follow up on all assigned cases through communication.

• Maintained good relationship with customer.

• Customer complaints / queries resolution on top priorities.

• Worked on ALTITUDE, AVAYA, PHOENIX and SYMBOLS software for customer details and maintain the previous correspondence record and current database,

which help to handle customer in proper manner in future.

• Professionals approach is adopted in order to motive the customers to clear dues. Also offer settlement to client for resolution of financed accounts.

• To collect the whole / minimum due, while protecting the bank assets & keeping the customers.

Management reporting

• Prepared profit & loss ledger.

• Routine check & balance of administration & departmental expenses.

• Weekly billing & check data with Town Municipal Administration Karachi.

Monthly variance analysis of expenses

Verification of goods billing by markets rates and assurance that all the billing invoices conducted with approved rates.

• Follow up of orders received from vendors.

• Maintaining a high quality of work standard through ISO 9000 certified courses.

• Conduct of manual audits of department for issue and received goods.

• Review of the management information system to ensure compliance with the policies.

Providing guidance and assistance for observance of prudential regulation and for implementations